Trainee Customer Service Advisor

Trainee Customer Service Advisor Remote

Collaber Agency
Full Time Remote 10.18 - 10.42 GBP HOURLY Today
Job description

Responsibilities

  • To work as part of the Operations team to help develop and deliver Customer Service to our customers.
  • To deal with inbound and outbound telephone calls.
  • To deal with emails, tickets and Live Chat.
  • To build up excellent knowledge of products and services.
  • To assist with daily, weekly and monthly Administration tasks.
  • To deliver an excellent Customer Service experience at all times.

Knowledges & Skills

  • Ability to work remotely with other team members and stakeholders to interpret their requirements and implement activity accordingly.
  • Must be IT literate with sound knowledge of Microsoft Office type applications.
  • Have a proactive approach to work and be able to show initiative.
  • Confidence when communicating with people on all levels; face to face as well as online meetings, emails and over the telephone.
  • Basic administration skills including answering telephones, sorting inbound emails, undertaking research and dealing with correspondence.
  • Customer service experienced preferred.

Schedule and Location

  • Remote Working.
  • May require occasional commute to Manchester shared office space.
  • Set weekend shifts with the opportunity for additional hours Monday - Friday during peak trading periods.

Job Type: Part-time
Part-time hours: 4 per week

Salary: £10.18-£10.42 per hour

Benefits:

  • Work from home

Schedule:

  • Day shift
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Remote: reliably commute or plan to relocate before starting work (preferred)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Work Location: Remote

Application deadline: 24/03/2023
Reference ID: COLCSA
Expected start date: 15/04/2024

Trainee Customer Service Advisor
Collaber Agency

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