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(Trainee) Claims Assessor/Underwriter – HSBC Life

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is an Insurer that specialises in Life, Critical Illness, and Income Protection Insurance.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

If you are an effective communicator with a passion for delivering excellent customer service and have a desire to learn new skills, then we may have just the role for you! This is an exciting opportunity to discover the world of Insurance Principles and how they are implemented to deliver the best possible outcomes for our customers.

We are currently seeking a dynamic individual to join our team in the role of a (Trainee) Claims Assessor/Underwriter.

This role can be a full time or part time role. The reporting office is based in central Bristol although this is a hybrid role which offers flexible working patterns between Monday and Friday. There will be an initial requirement to spend 2 days in the Bristol office for training and the requirement to attend the office on an adhoc basis.

In this role, you will:

• Initially undergo a comprehensive and structured training plan to develop your understanding and administration of insurance Principles to a fully competent level.
• Manage a portfolio of open life and critical insurance claims making practical, balanced decisions consistent with expected standards in the assessment and mitigation of risk.
• Ensure fair outcomes are delivered for customers, such that their experience is in line with the expectations we set, and HSBC brand values are maintained. Communication with customers must be transparent and clearly explain the outcome of Underwriting or Claims decisions.
• Develop a network of effective relationships with internal and external stakeholders throughout the underwriting and claims process, which enable engagement, productive collaboration, and execution at pace
• Ensure any Underwriting or Claims decisions are made within your own individual authority limits, reassurance treaty limits and comply with internal Group limits outlined in the UK Insurance risk mandate.
• Operate within a telephony-based environment, handling inbound and making outbound calls
  

Requirements

To be successful in this role you should meet the following requirements:

• Have a proven track record in delivering an outstanding customer experience within a customer facing environment
• Demonstrate excellent communication skills which will enable you to engage in effective conversations with customers whilst investigating and ultimately delivering claims decisions
• Hold exceptional attention to detail and decision-making skills whilst under pressure
• An ability to adhere to prescribed processes and procedures.
• Ability to use own initiative and still work as part of a team.
• Excellent literacy and numeracy skills

You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.”