Trainee Benefits & Advice Advisor Richmond upon Thames, England
Job description
Work as part of a team giving great support to local older people, with an opportunity to develop benefits & advice skills.
Contract: Fixed term until 31 st March 2024
Hours: 21 – 35 hours, flexible for right candidate. Weekday daytimes only, no weekends or evenings.
Salary: £25 – 32,000 FTE DOE plus 5% pension contribution
Responsible to: Information & Advice Manager
Location: White House Community Centre, Hampton and at community locations / homes across the London Borough of Richmond upon Thames. Some home working is also possible in line with Hybrid Working Policy.
Age UK Richmond are a local independent charity providing services and support to local older people in the London Borough of Richmond upon Thames. Our well established and busy Information & Advice team provide free & confidential local help – and we currently have an excellent opportunity to join the team in a trainee position.
The role will include:
- Working with vulnerable older people in Richmond upon Thames, helping them claim welfare benefits and financial support as well as giving them other advice to improve their independence and wellbeing.
- Working across the areas of our Information & Advice service areas as needed – including our first contact helpline, welfare benefits and Advice Extra.
- Completing training to learn about the benefits system, safeguarding, case management and develop advice giving skills.
- Collecting feedback and outcomes from users of the information & advice service.
We are looking for:
- Excellent communication, administration and IT skills, and a proactive and flexible approach.
- A background suggesting genuine interest in working with older & vulnerable people and developing advice skills, and keen to learn.
- Background in social care, information & advice or welfare benefits would be an advantage.
The full job specification is available separately. We are recruiting on an ongoing basis as applications are received. Please click apply to be taken to our website with information on how to apply.
Job Types: Full-time, Part-time, Fixed term contract
Salary: £23,000.00-£26,000.00 per year
Benefits:
- Company pension
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: One location
