Train Dispatcher London, England
DB Arriva
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Train Dispatcher
Chiltern Railways are responsible for operating a rail service from London Marylebone through to Birmingham, with many stops in-between around the Buckinghamshire and Oxfordshire areas.
We have a fantastic opportunity for a Train Dispatcher at London Marylebone Station. As a Train Dispatcher you will ensure punctual train dispatch of passenger trains and ensure the station is well presented. Based primarily on station platforms you will have responsibility for the whole station including the car park and you will provide general assistance to customers as required. Responsible for the provision of a proactive customer focused information service and a high quality of customer services for Chiltern customers. Ensure safe operation of the station and train dispatching duties. Responsible for providing a clean, well-maintained and welcoming environment for all station customers.
This role will require you to work shifts, including weekends, early mornings and late nights. You will need to able to travel to and from London Marylebone station when public transport is not running.
London, Marylebone
Chiltern Railways are responsible for operating a rail service from London Marylebone through to Birmingham, with many stops in-between around the Buckinghamshire and Oxfordshire areas.
We have a fantastic opportunity for a Train Dispatcher at London Marylebone Station. As a Train Dispatcher you will ensure punctual train dispatch of passenger trains and ensure the station is well presented. Based primarily on station platforms you will have responsibility for the whole station including the car park and you will provide general assistance to customers as required. Responsible for the provision of a proactive customer focused information service and a high quality of customer services for Chiltern customers. Ensure safe operation of the station and train dispatching duties. Responsible for providing a clean, well-maintained and welcoming environment for all station customers.
This role will require you to work shifts, including weekends, early mornings and late nights. You will need to able to travel to and from London Marylebone station when public transport is not running.
To be present at the arrival and departure of all services as directed by the Senior Station Manager/ Station Manager, Marylebone Controllers and conduct train dispatch duties in accordance with the relevant section of the Rule Book
Provide help and assistance to all customers
Ensure that engines are started and basic cab preparation is carried out for units that have been berthed in the station for more than 20mins.
To ensure that trains are dispatched from Marylebone safely and promptly
Passengers to be made aware that their train is ready to depart by use of the dispatcher’s whistle
Ensure the safety of all customers by the prompt reporting and implementation of local protective measures in respect of identified defects and hazards
Ensure the safety of all customers by the implementation of emergency measures in respect of inclement weather conditions in accordance with local instructions
To ensure that a high standard of station cleanliness is maintained in accordance with local instructions
Take responsibility for the locking out of coaches/units where the train is too long for the stopping pattern of the train
Assist with the facilitation of unit swaps as instructed by the Marylebone ICC controller
Able to communicate clearly and concisely to produce written reports of incidents
Able to verbally communicate operational and safety messages clearly and concisely using radio communications and tannoy’s.
Ability to comply with company instructions
Remains calm under pressure of emergency or unexpected situations
Desire to use own initiative to ensure customer is left delighted
Flexible approach to working conditions and changing working environment.
High Level of attention to detail
Able to attend a changing shift pattern
Previous experience of working within a customer facing environment
Good interpersonal skills
Able to arrive on time to work when no public transport is available
At Chiltern Railways we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
Our benefits include:
Free travel on Chiltern Railways and other Arriva companies- All active staff and their eligible partners/dependents are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS. Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village - We have an online benefits site exclusively for all employees. The village offers savings on a whole range of household and leisure spending.
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone. Advice is given by phone or face-to-sessions which can be arranged at a clinic near to where you live.
- Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy. They ensure a full 100% refund of treatment chosen annual limit, for you and your immediate family (based on cover chosen and dependent children up to age 18).
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames.
- We offer 25 days annual leave as well as statutory holidays.
- Flexible working - We try to facilitate flexible working wherever possible such as annualised hours, shift working, staggered hours, part-time working, compressed hours, career breaks and planned remote working.
- Support - Peer Support, Samaritans, and Railway Chaplains.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..
DB Arriva
www.arriva.co.uk
Sunderland, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
