Find More Than 10K+
United Kingdom Jobs

PERSONAL ATTRIBUTES

ESSENTIAL

Flexibility in working shift patterns and ability to be able to work reasonable overtime when required

Applicants must live within 1hr of their operational base.

QUALIFICATIONS AND RELEVANT TRAINING

ESSENTIAL

Experience in an operational / customer focused role

Current valid driving licence

RELEVANT EXPERIENCE

ESSENTIAL

Work experience:

Experience of supervising others in an operational, public facing customer service environment

Communication:

Clearly communicates needs and instructions;

Speaks with authority and confidence;

Produces well-structured reports and written summaries;

Deals with issues directly; changes style of communication to meet the needs of the audience

Resilience:

Reliability in a situation, remaining calm and thinking clearly;

Responds to changing circumstances logically;

Remains focused and in control of a situation;

Managing conflict situations;

Dealing with hostility and provocation in a calm and restrained manner;

Managing pressure and tension in tricky situations

Planning & Organisation:

Decides priorities and organises workload;

Achieves demanding deadlines through careful planning;

Does not lose sight of goals;

Is punctual and reliable

Team Work:

Actively supports and assists the team to reach their objectives;

Co-operates with and supports others;

Contributes to team objectives

Self-Motivation:

Displays initiative, taking on tasks without having to be asked;

Self-motivated, showing enthusiasm and dedication to their role;

Improves own professional knowledge and keeps it up-to-date

Diversity:

Is polite, tolerant and patient with people inside and outside the organisation, treating them with respect and dignity;

Uses language in an appropriate way and is sensitive to the way it may affect people;

Understands what offends others and adapts own actions accordingly

Respects and maintains confidentiality, wherever appropriate

Health & Safety:

Recognises the benefits of a safe working environment;

Makes health and safety a main concern;

Ensures safety of self;

Ensures the protection of co-workers

Information Technology:

Must show experience of working with a range of IT applications

LANGUAGE REQUIREMENTS

Excellent ability to understand, speak and write English

Desirable: Ability to understand, speak and write Welsh

The attributes expected of the postholder should be noted. These should be used as assessment criteria for all candidates.

Purpose of the Post

Primary Job Role

To provide the public face of the Welsh Government in relation to patrolling and responding to incident management on the trunk road network in North & Mid Wales.

To reduce incident related congestion by responding to, and managing incidents, hazards and collisions on the network.

To provide an effective and professional support role to the Police and other agencies.

To represent the Welsh Government by projecting a positive and professional image that reinforces Welsh Governments objectives and values.

To promote and build good working relationships with all key stakeholders to ensure that the common goals of reducing incident related congestion is achieved.

Identify where the road infrastructure, including surface and signage, might be enhanced or repaired, where necessary, to improve the safety of road users, and forward such intelligence promptly and accurately to the relevant person(s).

To promote road safety through provision of information and advice, where appropriate, to road-users towards enhancing their road safety.

Secondary Job Role

Undertake network safety patrols and inspections.

Identify and undertake routine maintenance where required.

Patrolling, monitoring and reporting on network traffic and weather conditions.

Making safe, defects in the highway infrastructure where possible.

Standards of Performance

Satisfactory level of achievement of agreed deadlines and milestone objectives.

Achieving and maintaining the highest standards of development of Trunk Road Agent Management provision

Undertake any necessary training in relation to Continual Professional Development.

Ensure that Health and Safety at Work Policies are strictly adhered to

Ensure good relationships through standards of customer care

Develop and maintain good working relationships and productivity in line with organisational and personal objectives

Undertake personal Health and Safety responsibility at all times.

Ensure that the people of Gwynedd are at the heart of everything we do.

Responsibility for functions . e.g. staff, budgets, equipment

Vehicle, airwave radio, body worn video camera, phone and tablet..

Main Duties

To undertake high visibility patrols in order to provide the initial response and arrange specialist advice at the scene of road related incidents, hazards and collisions.

To attend incidents and work safely, in accordance with training and company policy, to facilitate the early clear up of the incident or removal of the hazard through the implementation of emergency traffic management.

To report and record all actions taken, and instructions given, with the Control Centre.

To liaise with the Control Centre to request additional resources as necessary.

To conduct yourself in the workplace in a way, which does not endanger the health and safety of yourself or others, carrying out work practices in line with operational and legal requirements.

To identify and manage operational risk through standard and dynamic risk assessments.

To implement Emergency Traffic Management in line with policy, procedure and method statements.

To provide written, electronic and verbal communication in the form of reports and records as required.

To undertake and record vehicle checks and complete drivers hours books correctly and in accordance with company procedures.

To have responsibility and awareness of issues, which may affect the safe operation of the network and to report such issues as they are observed.

To check and record that the traffic management signs, equipment and materials carried by the Traffic Officer vehicle are correct at the start of every shift and take action to remedy any defect in accordance with policy and procedure.

To act at all times in a professional manner ensuring a consistently high quality approach in dealing with the public, Police and other Agencies.

To undertake network safety patrols/inspections and record information using data capture devices.

To identify and record maintenance activity requirements where possible

Gather and provide intelligence for analysis by the organisation and other agencies

Attending legal proceedings to give evidence as a witness where required.

It is the responsibility of every employee with NMWTRA to comply with the Health and Safety, Environmental and Quality Polices as defined within the NMWTRA Business Management System.

Any other duties required in the management of the trunk road network, which are commensurate with the grading of the post.

Responsibility for self-development.

Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.

Operate within the Council’s policies in relation to equal opportunities and equality.

Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.

Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.

Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.

Responsibility to report any worry or suspicion that a child or vulnerable adult is being abused.

Special Circumstances . e.g. the need to work unsociable hours, special working arrangements etc.

Working hours

Requirement to work shift patterns equating to 42hrs per week annualised (Pro Rata), 12hrs shifts, 4-on-4-off, 365 days a year (07:00hrs to 19:00hrs) to meet operational demands;

Requirement for occasional flexibility in shift patterns to meet operational demands;

Requirement to work occasional overtime and occasionally at night time;

Requirement to work Bank Holidays and Weekends as shift patterns dictate;

Requirement to work from other operational base locations to meet operational demands.

Only an outline of duties are indicated above, in order to give an idea of the level of responsibility entailed. This job description is not exhaustive in detail, and job duties may change from time to time without changing its fundamental nature and level of responsibility.