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Coffee Shop Assistant

35 hours a week working 5 days out of 7. To include days, evenings and weekends

Colne, Lancashire

We are seeking a friendly, customer-oriented individual to join our team as a Coffee Shop Assistant. As a coffee shop assistant, you will play a vital role in ensuring an exceptional customer experience and maintaining a clean and organised coffee shop environment. You must have excellent communication skills, and ability to work in a fast-paced environment will contribute to our success.

Responsibilities:

• Greet customers warmly and provide prompt service
• Prepare and serve a variety of coffee drinks, teas, and other beverages
• Operate cash registers and handle cash transactions
• Maintain cleanliness and tidiness of the coffee shop, including cleaning tables, counters, and equipment
• Ensure that all health and safety regulations are followed
• Stock and replenish products, supplies, and condiments as needed
• Assist with food preparation, such as assembling sandwiches or hot food
• Respond to customer inquiries, resolve complaints, and escalate issues when necessary
• Collaborate with team members to provide excellent customer service and achieve sales targets

Qualifications:

• Previous experience in a similar role is preferred but not required
• Excellent customer service skills with a friendly and approachable demeanor
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and organisational skills
• Basic math skills for cash handling
• Ability to stand for long periods and lift heavy object
• Flexible availability, including mornings, evenings, weekends, and holidays