TOSHI Luxury Delivery Assistant - Driver London, England
Job description
Luxury delivery service - drivers wanted to provide elevated customer experience for luxury brands
Join the fashion tech start up that is redefining the world of customer service - the company British Vogue called “The Deliveroo of Fashion” (July 2020), listed in Bloomberg Business’ 50 Ones To Watch, in BusinessCloud’s 100 ECommerce Trailblazers, in Country & Townhouse’s Great British Brands, etc.
We partner with the world’s best brands to bring the store to the customer, at home and on-demand. Our network of trained assistants will bring the customer the items they want, within specific time slots, throughout the day, seven days per week.
TOSHI currently has offices in London and New York, and plans to expand into additional cities, including Manchester, Birmingham, Glasgow, as well as Los Angeles and Paris, in 2023.
The Role
TOSHI is scaling its operations in London. We are looking to build our network of Luxury Delivery Assistants (Drivers). This role will require someone who is interested in expanding beyond the standard driver role, and believes in delivering great customer service to luxury clients, and on behalf of our luxury brand partners. The Luxury Delivery Assistant provides an elevated customer experience in each and every client interaction.
You will be joining the company at a critical time as TOSHI scales quickly to meet increasing demand for home delivery services. We are looking for candidates who are confident, speak fluent English, well groomed and dressed (TOSHI provides standard uniform) who go above and beyond expectations to provide a luxury delivery experience.
Overview
Our TOSHI Luxury Delivery Assistant (Driver) is responsible for collecting luxury products from the brand store or our warehouse, transporting them to our brand partners’ clients location and, most importantly, delivering excellent customer service to the client. Primary duties include picking up parcels, delivering orders to clients on predetermined routes, and providing a white glove concierge delivery, including customer interaction, upon completion.
The TOSHI Luxury Delivery Assistant (Driver) makes sure the products arrive at their destination on time, in perfect condition and ensures complete customer satisfaction.
Other duties and responsibilities for this position include:
● Packing, loading and unloading delivery vans for daily deliveries
● Delivering parcels of luxury goods to clients on designated routes
● Maintaining regular communication with route dispatchers
● Placing parcel in brand’s shopping bag for final delivery
● Review deliveries with recipients to ensure they are accurate
● Obtaining proof of delivery from customers
● Cleaning and servicing van for the next delivery
Looking for:
● Excellent experience in customer service
- preference in background as a chauffeur, or in retail, customer service, hospitality industries
● Valid drivers licence with unblemished driving record
- No drug / drink / insurance bans on record
● Ambassadors of the TOSHI brand in everything you do● Enjoy exceeding customer expectations● Interest in luxury and fashion environment● Flexible working days / hours● Detail-oriented● Excellent work ethic, be punctual and personable● Self starter● Neat, well-groomed, presentable appearance● Clean criminal record● English language fluency, additional languages are a plus● Eligibility to work in the UKContract / Salary:● Long term Contractor role
● Competitive per hour salaryWork remotely
- No
Job Types: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract
Salary: £12.00 per hour
Schedule:
- 10 hour shift
Experience:
- driving: 1 year (required)
Work Location: One location
