Technical Support Remote
Job description
~No Recruiters or Recruitment Agencies~
Please only apply if you have some sort of technical background similar to that below.
We are a small but growing services provider in the UK and are looking to recruit a technical support person to help with our customers all over the world with a range of technical questions.
The role involves speaking with customers on the phone and via email. English language is essential and previous service experience in similar roles would be advantageous.
Are you a person who has passion for the work you do and a can-do attitude?
Are you able to deal with challenging questions and able to give clear and concise information?
Duties:
- Provide technical support to customers by phone and email.
- Troubleshoot and resolve issues reported by customers.
- Hand-hold customers setting up software or hardware remotely.
- Suggest and maintain improvements to internal and external service documentation.
- Monitor internal service monitoring and report issues confirmed as service affecting.
- Deal with third parties involved such as softaware vendors and service providers.
Skills required, thumbs up:
- Ability to speak with customers via phone and email.
- Tech-based experience and past experience with web hosting, email, broadband or voice (telephony) services.
- UK based
Skills beneficial, double thumbs up:
- Knowledge of HTML, MySQL, IMAP, SMTP, FTTC/P, VoIP and many other 4 letter acronyms.
- Self-starter and learner.
What we would expect from a staff member:
- Troubleshoot effectively.
- A team player with good communication skills
- Self-motivated
- Good at working alone and with a team
A few of the benefits we'll provide you:
- Ability to work from home/remotely with flexible working hours.
- Free and discounted domain, server, mobile and broadband services.
Standard requirements for any position include a good level of English both written and spoken and a right to work in the UK.
We are looking to fill this position urgently and to hit the ground running
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Types: Full-time, Temp to perm
Contract length: 12 months
Salary: £18,000.00-£32,000.00 per year
Benefits:
- Company pension
- Employee discount
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Broadband/Comms: 1 year (preferred)
- Hosting technologies including email/domain: 1 year (preferred)
Shift availability:
- Day shift (preferred)
- Night shift (preferred)
- Overnight shift (preferred)
Work Location: Remote
