TOSHI Experience Assistant London, UK London, England
Job description
We are creating a network of freelance retail workers and stylists, empowered by technology, to support brands and deliver a scalable, luxury at-door customer service.
The luxury retail sector is experiencing significant change - with our deep sector knowledge and technical background, we are well-positioned to take advantage of this as we execute our ambitious plans.
Job specification:
> Responsible for delivering orders from the most established designers' boutiques based in Central London directly to the client's door
> Providing an excellent level of personalised services including Wait & Try, Size Up / Size Down, Inspire me and Basic Fittings
> Ensure customer satisfaction through elevated customer service
> Provide customer feedback
> Build and strengthen relationships with customers
The type of person we are looking for:
> Previous luxury / fashion retail experience required, preferably with both womenswear and menswear
> Exceptional customer service skills and the ability to exceed expectations for a demanding client base
> Interest in luxury fashion
> Flexible availability
> Excellent work ethic
> Flexible attitude and ability to use own initiative and solve problems quickly and efficiently
> Motivated, hardworking and organised
> Trustworthy and responsible
> Neat and well-groomed appearance
> The ability to engage with different nationalities and personalities
> Ambitious and driven, strong desire to learn more about the luxury fashion retail world and apply these new outcomes on a daily basis
> English language proficiency, eligible to work in the UK, must have a smart phone.
