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At TixTrack, we deliver world-class ticketing solutions. We combine modern technology, beautifully simple design, and the art of listening to create ticketing software that is easy to use but extremely powerful.

We are a small but growing company and anticipate robust growth in REPLACEMENT_STRING24. TixTrack HQ is in Los Angeles with a presence across the US, including NYC and international markets including the UK, Australia, and New Zealand.

Job Summary

The Ticketing Services Representative helps ensure our Ticketure clients receive exceptional service and support. This role is responsible for handling and resolving client queries while ensuring a positive client relationship.

This position is hybrid and will be expected to be in our office near Covent Garden several days a week. Candidates must reside in the United Kingdom.

Essential Duties and Responsibilities

• Support clients by providing information about our Ticketure product and answering questions.
• Log and respond to low-level client support calls and queries via telephone and email in an efficient and timely manner.
• Assist with issues arising from system bugs and functionality problems.
• Communicate with Product Manager when fixes need to be worked into the sprint.
• Escalate client’s needs to other departments in a timely manner, when necessary.
• Build positive client relations by checking in regularly and following up on active items.
• Identify potential client services concerns and take proactive measures to address.
• Support the specification, configuration, and set up of new TixTrack Client installations.
• Help successfully onboard and train new clients on the Ticketure system.
• Develop new maps for clients as necessary and assist with large on-sales.
• Support ongoing set up, configuration, and monitoring of venues, productions, and promotions on behalf of TixTrack’s clients.
• Maintain a comprehensive working knowledge of TixTrack’s Ticketure product including all new software updates that are released.
• Work with the Sales and Customer Success teams to ensure clients are informed when new features are released.
• Provide occasional input and feedback into the further development and enhancement of TixTrack’s product range.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Minimum Requirements

• Bachelor’s degree in business or related field.
• Three or more years of proven client relationship or customer service experience.

Essential Skills

• Strong oral and written communication skills.
• Ability to work independently.
• Possess strong interpersonal and problem-solving skills.
• Excellent attention to detail.
• Proficient organizational and time management skills.

Equipment/Software/Tools

• Microsoft Office
• Google Suite
• Slack
• CRM Software
  

Company Values

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We strives to maintain an environment free of discrimination on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation ("protected characteristics").

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion.

Compensation & Perks

• Base annual salary range of £30,000-£40,000, commensurate with experience
• Annual bonus based on performance and company success
• Learning & development opportunities
• Flexible scheduling
• Hybrid work environment

Your data will be processed in accordance with our Staff Privacy Notice. By submitting your application, you confirm that you have read and understood our Staff Privacy Notice, a copy of which can be found here. Should you have any questions on our Staff Privacy Notice, please contact [email protected].