Edinburgh Trams has an exciting opportunity for a Ticketing Services Assistant to join their team. Working on a full time, permanent basis, you will receive a highly competitive salary of £25,181 to £25,455 per annum.

Edinburgh Trams is the award winning operator of the city’s tramway with a vision to be an integral part of the future success of Edinburgh and the Lothians by providing world-class, environmentally-friendly and socially-inclusive transport. The addition of new services, industry-leading levels of customer service and a range of dynamic initiatives have all contributed to Edinburgh’s tramway becoming one of the UK’s most successful transport systems.

Delivering ‘Excellence for Edinburgh’ is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart. We believe that if we are true to our values our company can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied and happy in our work.

The Ticketing Services Assistant Role

You will work both on and off trams delivering the highest level of customer service while protecting revenue for the business. Checking the validity of travel passes, selling tickets and providing information on travel in and around Edinburgh are the main focus of the role. You will also play a key part in our handling of large events at locations such as Murrayfield Stadium. You will soon be travelling down our new extension to our new terminus at Newhaven.

Our ideal Ticketing Services Assistant

• You will have the ability to demonstrate a passion for delivering excellent customer service

• You will have highly developed communication skills, flexibility and attention to detail

• You will have experience in working in a fast paced environment

You must be at least 18 years old to apply for this role.

Ticketing Services Assistant Working Hours: This is a full time, shift work position working an average 40 hour week.

We recommend downloading and reviewing the job role and fact sheet before applying.

A full job description is available on request.

If you feel you are the right candidate for the role as our Ticketing Services Assistant then please click ‘apply’ now! We’d love to hear from you!

Recruitment & Selection Process

If your application passes the initial sift, you will be invited to attend a short interview online. If successful, start dates will be early in the new year.