Ticketing Operations Executive Brentford, England
Job description
Job Title: Ticketing Operations Executive
Department: Business Operations
Reporting: Ticketing Operations Manager
Location: 27 Great West Road
Salary: £29,000 - £33,000 per annum
Closing Date: 30 May 2023
Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.
Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.
We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.
We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.
We will never forget where we have come from, but we are excited about the future that lies ahead.
Come join us.
Inclusion Statement
Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
Safeguarding Statement
Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.
The Role of the Ticketing Operations Exec
This role plays an important part in one of the largest revenue areas for the business. Working with the Ticketing Operations Manager, the Ticketing Technical Support Exec will provide technical support and assistance as required to ensure smooth running of our ticketing operations.
Main Accountabilities
- Configuring matches and events for on sale and off sale / pricing / sales quotas for defined sales windows.
- Reporting on sales, revenue, and access control. Updating and creating data reports in Microsoft Excel.
- Ticket sales reconciliation with other Clubs.
- Work with Ticketing Operations Manager to ensure that the Access Control systems are integrated and compatible for the match modes for Brentford FC, London Irish RFC and any other matches or events staged at the Gtech Community Stadium
- Work closely with internal teams so that campaigns, promotions and all branding is set up correctly on ticketing system.
- Support other areas of the club with internal ticketing and data reporting requirements.
- Ensure efficient day to day running of all ticketing services. Processing internal data in a methodical and organised way
- Supporting Venue Sales Team with Ticket fulfilment as required.
- Work as part of a team assisting in other areas of the office to meet business demands
- Ensure matchday ticketing operations are smooth running for both internal colleagues and fans
- Provide input and ideas in to new and innovative ways of providing our ticketing solutions
- Consider available ticketing data and use it to influence decision making
- Accountable for all the procedures and standards required for pre-match ticketing checks with a requirement on matchday to resolve technical ticketing issues.
- To provide a technical working relationship with third parties to help deliver the smooth operations of the ticketing function – this includes but not limited to; London Irish and our data services company, Ticketing and Access Control system providers.
General Club Accountabilities
- To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements.
- To build and maintain good working relationships while maintaining a professional image.
- To keep confidential any information gained regarding the Club and its personnel.
- To maintain a flexible approach to work at all times.
Key Internal Relationships
- Venue Optimisation
- Marketing Services
- Communications
- Operations
- Technology
- Fan relations
Person Specification - Essential Personal Characteristics
- Ticketing experience in a sports club or similar organisation
- Strong Microsoft Excel skills.
- Ability to communicate effectively with colleagues at all levels.
- Ability to work under pressure to tight deadlines.
Person Specification - Desirable Characteristics
- Experience using and configuring events on Ticketmaster’s XR Sport ticketing system.
- Knowledge of the working relationship between ticketing and access control systems with the ability to fault find and resolve technical issues.
