Ticketing Executive Northampton, England
Job description
NORTHAMPTON SAINTS RFC
TICKETING EXECUTIVE
JOB DESCRIPTION
Reporting to
TICKETING MANAGER
LOCATION:
Cinch Stadium at Franklin’s Gardens, Northampton
ROLE:
This is a fantastic opportunity to join an exciting Commercial department within an elite sporting environment. Often our ticket office will be the first touch point for a guest looking to attend an event at cinch Stadium at Franklin’s Gardens, and so this role plays a critical part in ensuring positive interactions across a wide range of customers. The successful candidate will be responsible for delivering the highest level of customer service, efficiency and precision in our ticketing team. They will also develop an in depth understanding of our booking platform to ensure we are using it in the most accurate and efficient way (training will be provided).
The ideal candidate will be confident in using IT systems, have a passion for customer service, and be at their best working as part of a team.
HOURS OF WORK:
Full time Monday to Friday. At times, hours will include evenings, weekends, and public holidays to support home match days.
KEY RESPONSIBILITIES:
- Ensure a consistently high level of customer service at all times and to ensure all customer enquiries are responded to promptly and appropriately – via email, telephone and in person
- Sell and promote with enthusiasm, all events on sale at Franklin’s Gardens
- Learn all aspects of the Ticketmaster booking platform and work cohesively with colleagues to ensure all tickets and optional extras are available to sell at all time
- Using technical skills, oversee the day to day needs of the ticketing system and explore new ways of working to fit the requirements of the ticketing team and wider business
- Work in line with the sell-out strategy and all marketing plans to drive and fulfil ticket sales
- Make sales calls to supporters regarding match tickets, season tickets and any other call -related tasks
- Maintain an up to date knowledge of Northampton Saints, Franklin’s Gardens and all ticketed events on sale
- Group sales and ticket promotions - to work with the wider business to set up and sell to agreed targets
PERSON SPECIFICATION:
- Confident in using a variety of IT programmes and systems and comfortable learning new ones
- Maintain an appropriate level of professionalism at all times
- Work effectively as part of a team
- Strong communicator with people at all levels on the phone, face to face and via email
- Ability to manage own time and completing priorities effectively
- Ideally have experience of working with ticketing systems (non-essential)
To apply, please submit your CV with a covering letter to [email protected]. Closing date 25th August 2023 although may close early if we receive a high volume of applications.
This is a full time position based at cinch Stadium at Franklin’s Gardens, Weedon Road, Northampton, NN5 5BG.
Northampton Saints is an equal opportunities employer and would welcome applications from a fully diverse range of candidates, regardless of age, gender, ethnicity, sexual orientation, faith or disability.
Any CV’s, contact details or other personal data shared with Northampton Saints RFC in relation to this position will be processed for recruitment purposes only. We are storing this data in line with our privacy policy, and any information will only be shared internally as required to undertake shortlisting and interviews with those directly connected to the recruitment process. We would like to keep this data until this position is filled. When that period is over, we will delete your data unless we specifically inform you that we will keep it on file for future roles.
To see a copy of our privacy policy or if you have any queries relating to how we manage personal data, please contact [email protected].
Job Type: Full-time
Salary: £19,000.00-£21,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person
Application deadline: 25/08/2023
