Ticketing Assistant Sheffield, England
Job description
Sheffield United Football Club are looking for enthusiastic individuals to come and join our Ticketing Office team. The successful candidates should enjoy the challenge of working within a fast-paced environment, whilst recognising that high level customer service is paramount.
As such, the Ticketing Assistant will place the customer experience at the heart of all they do, operating in a courteous and professional manner to build a great rapport with those who come to visit Bramall Lane.
We are looking for candidates who have the flexibility to cover all match day fixtures, as well as providing support in line with the operational needs of the Ticketing Office including weekdays.
Role Responsibilities
· To manually process online ticket orders.
· Respond to box office email enquiries as and when necessary.
· Respond to and allocate vouchers for charity event requests upon request.
· Responsible for balancing daily takings and reconciling any ticketing issues.
· Deal with enquiries and correspondence in a polite and effective manner.
· Selling ticketing & other related products.
· Reporting any complaints raised to the Ticket Office Supervisor, Ticketing Assistant Manager and / or Ticketing Manager.
· General administration and other duties as required.
· Any other reasonable request as directed by management.
- To adhere to all Sheffield United Football Club’s Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
- To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club’s Safeguarding agenda.
- To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
- To adhere to the Club’s Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
Essential Criteria for the role:
· Prior experience in a customer facing role
· IT Skills
· Strong organisational Skills
· Excellent inter- personal skills and a confident communicator
· Good attendance and timekeeping
· Basic Math and English skills
Desirable Criteria for the role:
· Working within a ticketing or shop environment
· NVQ Level 2 or equivalent in Customer Service
· Prior experience of using a ticketing system would be advantageous
Application Process
Click hereto download the application form. Please download and save the application form before inputting information. If you require a paper copy, please contact the HR department at [email protected] call 0114 253 7200.
Completed application forms must be submitted via email to [email protected] the vacancy title in the subject or posted to HR, Sheffield United Football Club, Bramall Lane, Sheffield, S2 4SU.
Closing date for applications is Friday 2nd June 2023.
Please note that in the instance of high volumes of applications we may close this vacancy earlier than the closing date noted above.
Eligibility for Employment in the UK
In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.
Equality and Diversity
Sheffield United FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Sheffield United FC are a Disability Confident Committed Employer. If you would like further information regarding the scheme and how we are able to support disabled persons within the workplace, then please contact our HR team at [email protected]
Safer Recruitment
Sheffield United FC is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK. For further information on the Club’s Safeguarding Statement please access the following link: https://www.sufc.co.uk/club/policies/safeguarding-policy
Job Type: Zero hours contract
Salary: £10.42 per hour
Ability to commute/relocate:
- Sheffield, S2 4SU: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
Application deadline: 02/06/2023
Reference ID: BL052023-TAC
