Ticketing and Sales Assistant Aberystwyth, Wales
Job description
Job Description
The role
What you’ll do
Who you are – Qualifications, Experience, Knowledge, and Skills required:
How to apply
Benefits
Employment Visa:
The role
Aberystwyth Arts Centre is looking for a reliable and friendly individual to join our busy Ticketing and Sales team. The Arts Centre is a lively and ever-changing venue, and we welcome 650,000 visitors a year through our doors. The Ticketing and Sales team is key to providing a high level of customer care and support for the programme of activity and ensuring that everyone has the right ticket for the right show!
Daytime, evening and weekend hours will be required to help at busy times and to cover staff absence/annual leave. It’s a lovely team at the Ticket Office, and if you like dealing with people and are into the arts, then this could be the ideal role for you.
Please note: The Arts Centre's Ticket Office is a vibrant hub for all visitors to the venue and to ensure we offer the very best service to our customers our Ticketing Assistants must be able to communicate equally well in both English and Welsh.
To make an informal enquiry please contact Melanie Hughes [email protected]
Appointments are normally made within 4 - 8 weeks of the closing date.
What you’ll do
This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.
Responsible to: Marketing & Communications Manager
Responsible for: There are no direct report duties associated with this role
Main Duties & Responsibilities
- To staff the box office on a rota basis undertaking transactions using the adopted PatronBase ticketing system (or similar).
- Ensure that accurate customer information is obtained; recorded and maintained within the database according to Data Protection policies.
- Responding promptly to any telephone queries either directly or in response to voicemail messages and/or performing the required ticket transaction.
- Within set procedures and at the request of relevant section Managers, to enter details of performances and events into the PatronBase ticketing system.
- Advising customers on seating arrangements and assisting them with the options available.
- Providing sales reports to visiting companies/agents on a weekly basis.
Front-line and Reception Duties:
- Actively promote all aspects of Aberystwyth Arts Centre events to potential customers and to provide a friendly and welcoming service to all those using the facilities available.
- Post-holder will need to be to be able to communicate fluently, both orally and in writing, both in English and in Welsh.
Finances and Budgets:
- The role does not involve any budgetary control but does require the role-holder to account for any box office takings accrued, which will generally be substantial cash/card takings. This will be carried out in accordance with agreed protocols and within standard financial regulations.
- At the request of relevant section Managers, running reports of attendances and sales figures for financial analysis and providing a summary on request of the ticketing data.
- Reconciling takings at the end of each shift and storing cash appropriately prior to banking; ensuring reconciliation documentation (sales figures, card and cash transactions) is appropriately recorded and the data robust and auditable.
Health and Safety:
- Be familiar with and prepared to assist in all fire and emergency evacuation procedures.
Teamwork and Supervision:
- To work as a member of a team according to the demands of the shift or other imperatives and occasionally to work alone but within agreed protocols.
- To contribute constructively to regular meetings with other members of the Ticket Office and wider Arts Centre team to understand requirements for future projects.
- Work collaboratively with colleagues, communicating clearly to ensure that customer queries are dealt with promptly.
Administrative Assistance:
- The role will involve undertaking basic administrative tasks. Communication may either be in English or in Welsh.
Other Duties and Arrangements:
- To work flexibly across 7 days of the week within the working hours determined by the role and business needs. This could include daytime, weekend and evening hours.
- To undertake health and safety duties and responsibilities appropriate to the post.
- To be committed to the University’s Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
- To be committed to your own development and that of your staff through the effective use of the University’s Effective Contribution Scheme.
- Any other reasonable duties requested commensurate with the grade of this role.
Who you are – Qualifications, Experience, Knowledge, and Skills required:
Essential
- Educated to A-level or equivalent qualification.
- Maths GCSE (Grade A-C) or equivalent qualification.
- Experience of working with the public, and as a first point of contact to customers and enquirers.
- Excellent IT skills and the ability to adapt, with some training, to any new software or hardware that the business requires.
- Excellent interpersonal skills and the ability to work effectively as a member of a team.
- Excellent communication skills in particular orally but also in writing and the ability to speak and write clearly both in English and in Welsh.
- The ability to work largely unsupervised although with a nominated individual ‘on call’ to respond to queries where necessary.
- Oral (spoken) and Written Welsh Level C1. *
Desirable
- Oral (spoken) and Written Welsh Level C2. *
- More information on Welsh Language Levels can be found at:
https://www.aber.ac.uk/en/hr/policy-and-procedure/welsh-standards/
How to apply
To promote a flexible workforce, the University will consider applications from individuals seeking full time, part time, job share, or term time only working arrangements.
Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.
Benefits
- Flexible working policy
- 36.5 – hour week for full-time roles
- Generous leave entitlements – 27 days annual leave plus bank holidays and university closed days
- Commitment to Professional Development
- Enhanced contribution to our workplace pension schemes
- Staff recognition and reward schemes
- Opportunity to learn the Welsh language for free
- Staff relocation bursary
- Maternity, Paternity, Parental and Adoption Leave
- Staff discount for gym facilities, hospitality, and retail on campus.
Please keep reading
We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.
We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. Welsh language skills are considered an asset to the institution, and we encourage and support staff to learn, develop and use their Welsh language skills in the workplace. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.
Employment Visa:
Under the UK Government’s points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.
