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You have relentless determination to succeed and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

• Consistently meet or exceed all sales objectives and KPIs for your location, including but not limited to:

• Creating and developing sales opportunities and new orders

• Scheduling test drives to help our customers experience the product, and promptly following up with them

• Maintaining a healthy/current pipeline with frequent customer follow-ups

• Offering an excellent customer experience throughout the process

• Greet/receive customers at your location and deeply understand their needs in order to properly advise/guide them through the buying process

• Promptly and accurately respond to all inbound customer solicitations through all mediums (including calls, emails, SMS, chat, virtual consultation, etc.)

• Utilize existing customer relationship management tools to track and manage customers in the pipeline

• Follow customer-facing Tesla standards (e.g. Tesla uniform/ dress code, maintain presentable showroom)

• Partner with business sales team to handoff potential business sales opportunities as identified by inbound business customers orders

• Proactively address all customer queries and escalate the critical ones

Delivery Experience

• Guide customer through pre-delivery tasks as needed, to ensure timely deliveries

• Execute necessary pre-delivery activities to enable smooth deliveries and high customer satisfaction scores, in partnership with Operations team

• Ensure readiness of fleet cars at any given time and have an overview of resources available

• Prepare, stage, and charge customer vehicles in advance of their scheduled delivery

• appointment

• Perform on-site deliveries as needed

General duties

• Operate with a flexible mindset to support sales needs across the team

• Ensure that customer details and all actions are accurately tracked and updated in our internal systems

• Execute on and share best practices with and across your Tesla location

• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs

• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done

• Manage any additional duties to support wider business requirements

• Experience in providing excellent customer service in a fast-paced environment.

• Confident in creating great conversations and relationships tailored to the customers' need.

• Ability to thrive in a team-based environment and achieve common goals

• Great problem solving skills, and strong ability to take initiative and be proactive.

• Ability to effectively handle multiple priorities, organize workload, and meet deadlines

• Resilience, adaptability and a constant desire to develop

• Capable of working autonomously as well as in a team.

• Positivity, enthusiasm and a passion towards the mission of Tesla.

• Confident in learning and adapting to multiple technologies.

• Able to communicate, read, and write effectively in the English language on all levels

• Have the required language skills if required by our local markets

• Good knowledge of MS Office

• Must have had a valid driver’s license for minimum of 2 years

• Must have and continue to maintain a valid and safe driving record