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An excellent opportunity as a Tenancy Officer working within our housing team is now on offer with Brunelcare.

Do you have excellent communication skills and customer service skills?

Do you enjoy the challenges of working in a busy, diverse environment, supporting a variety of people?

About the role

• As a Tenancy Officer you will proactively deliver an excellent tenancy service to our residents, focussing on their needs, and expectations

• Provide advice and guidance to tenants, leaseholders and other occupiers on matters of housing law, welfare entitlements and tenants’ rights

• Maintain overall responsibility for all tenancy matters

• Keep abreast with changes from relevant regulatory bodies (HCA) and key industry legislation and good practice

• To take responsibility for the day-to-day management of tenancies within a defined patch of properties, ensuring our properties are managed to the highest possible standard and condition.

About you

• The ideal candidate will have a qualification in Housing or relevant experience within the social housing sector or similar

• Knowledge of Housing Law, Housing and Neighbourhood Management issues and good practice

• Excellent customer service and communication skills, both written and verbal

• Self-managing and target driven with strong organisational and interpersonal skills

• Valid UK Driving License and access to own transport/vehicle.

Job benefits

• Equivalent to 22 days paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro rata)

• Comprehensive and flexible induction provided and ongoing support

• Free DBS Check

• 45p mileage allowance (per mile)

• Cycle to Work Scheme

• Pension Scheme - Death In Service Cover Included

• Company Sick Pay – Linked to length of service

• Care First Employee Assistance Programme, which provides a range of free confidential services

Please be aware this vacancy may be closed before the closing date listed if sufficient applications are received so please apply at your earliest opportunity.

About Us:

For over 80 years Brunelcare have been at the forefront of developing ways for people to stay as independent as possible, creating great communities to live, work and thrive in. We are a Charity that provides high quality housing, care and support for older people across Bristol, South Gloucestershire and Somerset.