Customer Service Administrator

Customer Service Administrator London, England

The Economist Group LTD
Full Time London, England 10.56 - 12.04 GBP Today
Job description

Introduction:

Economist Impact brings the rigour of informed analysis and intelligent debate that The Economist is known for to life on stage in international forums. We host over 80 events annually in over 30 countries on topics that convene world-class thought leaders on a range of strategic business issues.

There is a new opportunity within Client Services where you will assist with maintaining client satisfaction through the smooth running of event registration. Working within the events team (including EuroFinance) to ensure the successful management of events. This will include processing customer data, co-ordinating communications, managing registration systems.

This is initially a 6 month contract and we are open to part time.
Accountabilities:
  • Respond to internal and external inquiries/queries to ensure a professional and responsive service at all times across all event inboxes
  • Set up discount codes on our CRM, send introductory letters to clients, increase client allocations.
  • Assist with weekly debt collection on upcoming events as instructed
  • With guidance set up the smooth integration onto external virtual event platforms including setting up data links prior to the integration; checking data flows; assisting with report running and liaising directly with the external provider
  • Draft for review customer communications including a proactive approach for recommendations to the marketing team
  • Ensure all forms and delegate communications are executed to a high standard
  • Assist senior members of the Client Services team to identify and apply efficiencies to ensure tasks are executed in the minimum time
  • Mail merge data to provide Custom event clip and pin + A7 badge
  • Assist with delegate registration and reporting from event launch to onsite delivery
  • If required assist in delivering first-class onsite delegate experience by supporting the senior client services team ensuring that all equipment is onsite and tested well in advance for a smooth delegate check-in
  • When directed assist with delegate, attendee and overall event analysis is carried out and recorded post-event and give feedback on any areas that could be improved
Experience, skills and professional attributes:
Essential skills required:
  • Available to work from the registered London office on a weekly basis (2 days per week)
  • Flexibility to travel onsite to events both here in UK and overseas (Europe) for up to five days per trip during the calendar year (20%)
  • Flexibility to work additional hours during busy periods in the run-up to large scheduled events
  • Technically minded and an ability to learn fast in a pressurised environment along with the ability to multi-task

Additional ideal skills for this role are:
  • Experience using CRMs
  • Experience working front of house at events
  • Experience processing information using databases
  • Intermediate knowledge of Excel

Customer Service Administrator
The Economist Group LTD

www.economistgroup.com
London, United Kingdom
Lara Boro
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Publishing
1843
Related Jobs

All Related Listed jobs

Graduate Application Support Analyst
Sinara Consultants London, England 23100 - 40000 GBP ANNUAL Today

As you develop your skillset you will also have the opportunity to take responsibility within other company departments, in areas such as software development,

delivery driver
Fort Garry Industries Mississauga 52500 - 42509 CAD ANNUAL Today

Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of...

HGV Class 1 Bulk Tipper Driver
Mattheeuws UK Dover, England 21.18 GBP HOURLY Today

We can offer tramping where you will be away for 2-3 weeks at a time or Monday to Friday with occasional Saturdays. Job Types: Full-time, Permanent.

Marketing Coordinator
Your Leisure United Kingdom 12.25 GBP HOURLY Today

The Marketing Coordinator will assist the Head of Sales and Marketing (HSM) in coordinating corporate marketing activity and support the Customer Support Team

Food and Beverage Assistant
Copthorne Hotels Slough Ltd Slough, Berkshire, South East England, England 17819 - 20025 GBP ANNUAL Today

To perform all duties related to restaurant opening/closing shifts. Previous F&B and hosting experience in hotel or restaurant advantageous.