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About the Appello Group

We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.

Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire. With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.

The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.

Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.

**PLEASE NOTE WE CAN ONLY ACCEPT APPLICANTS FROM THE UK **

Position:

Telesales Executive

Hours: 35pw

Shift pattern: Monday - Friday 09:00-17:00

Salary: £27,000pa plus £8,000 OTE

Location: Remote

Start date: September 2023

Appello Perks

• 23 days holiday rising to 25 days annual + bank holidays
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Life assurance 2x annual salary

Role Purpose

Sell and market Appello products and services by phone, making outgoing sales calls, maintaining a thorough understanding of products and services, processing sales and meeting sales goals.

Main Responsibilities and Activities

• Make outgoing customer calls or cold calls in order to sell Appello products and services

• Assist sales team with arranging meetings and sales calls with customers

• Contact customers in response to correspondence or feedback

• Answer questions about product specifications and pricing

• Work closely with the field sales team on customer engagement

• Accurately and efficiently enter customer information into company databases for mailing and billing purposes

• Understand Appello products and troubleshoots any basic issues that may arise

• Maintain working knowledge of products and services sold and keep current on industry developments by reading current news or attending workshops

Customer Service (Internal & External)

• Managing customer expectations and exceeding delivery targets

• Balancing customer requirements and expectations with the resources available

• Recognise when your customer's needs or expectations have changed and adapt or inform as necessary

• Share information with colleagues and service partners to maintain and improve standards of service delivery

Requirements:

Experience

Essential

• Proven experience of working in a similar sales support role

• Experience of working in a sales or telesales environment

• Experience of negotiating with varying stakeholders

• Experience of managing end to end customer sales journey

Desirable

• Experience in technical or electronic equipment sales environment. Understanding of telecare industry

• Experience in technical or electronic equipment sales environment. Understanding of telecare industry

Qualifications & Training

Essential

• 5 GCSEs or equivalent (To include Maths & English at ‘C’ or above)

Desirable

· Business NVQ or similar qualification desirable

Skills

Essential

· Intermediate understanding of Microsoft packages including Outlook, Excel and Word

• Excellent personal administration and interpersonal skills with Customers, Suppliers and Staff

• Good working knowledge of telesales

• Excellent written and verbal communication skills

Desirable

· Knowledge of telecare industry along with technical knowledge of systems equipment

• Good working knowledge of a technical sales environment

Personal Attributes

• Capable of working under pressure and managing your own workload

• Capable of maintaining a working relationship with customers

• Able to work within a team and to use initiative in problem solving

• Ability to take ownership of situations, self-motivated

• Positive ‘can do’ attitude

• Clear telephone manner

• Attention to detail

• Very high level of customer service

• Extremely focused

• Ability to multi task/prioritise/problem solve

• Reliable with a flexible approach

• Willing to help when needed

• Analytical

• Driven to achieve

Other information:

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

We are a Disability Confident Committed employer registered with the UK Government.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337