Telephone Operator Sunderland, North East England
Job description
Avaliable Job Today Position Available
Due to an increase in business, we are now recruiting additional Telephone Operators at our head office in Southwick, Sunderland.
Positions are permanent and we are offering both full-time and part-time permanent back shift & night shift roles for the right candidates. ** Please note - none of the roles available will include any day shifts as part of the normal working pattern **
Previous experience in a taxi booking office environment is preferred, but not essential as full training will be given.
Role Purpose:
To provide an excellent service to both internal and external customers placing bookings with us, promoting additional sales, ensuring a first-class booking experience.
Key Responsibilities:
- Receive and process customer bookings, ensuring all bookings are accurately input into the system and all relevant data is captured as required.
- Adhere to the standards set out within the Company’s behavioural and performance management framework.
- Work with other members of the team and management to identify and implement improvements to customer service processes.
- Support other teams/colleagues in their department/business team in achieving a first-rate customer experience and meeting objectives.
Role holders are expected to:
- Accurately advise customers on enquiries and problems;
- Use the established procedures and scripts to lead decision making;
- Escalate any queries outside of the normal processes;
- Deliver a positive customer experience.
Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:
- Computer literate with good keyboard/PC skills
- Good communication skills
- Knowledge of the Sunderland area
- A quick thinker with excellent problem solving skills
- Ability to use script-based telephone system
- Ability to use booking entry system an advantage
- Attention to detail is essential as is as accurate data entry
- Able to work to department targets/ company standards
Job Types: Full-time, Part-time, Permanent
Salary: Up to £13.26 per hour
Benefits:
- On-site parking
COVID-19 considerations:
All necessary guidelines relating to the control of COVID-19 are in place.
Shift availability:
- Night shift (required)
- Overnight shift (required)
Work Location: In person
Reference ID: JM12
