Client Relationship Manager

Client Relationship Manager Northampton, England

James and James Fulfilment Ltd.
Full Time Northampton, England 36400 GBP ANNUAL Today
Job description

Do you understand the value of listening to your clients, putting them first and delivering an exceptional service? We like to think we do too.

At James and James we have been through an exciting period of growth, with a new, bigger Fulfilment Centre here in the UK, sites in the US and EU, and more planned. As we continue on our path of growth we want to find the best people to help us deliver an exceptional service to our clients, and that's where you come in!

Why work for us?
  • Salary of £36,400
  • Hybrid working, 2 days working from home each week
  • 25 days holiday + bank holidays and 5% matched pension
  • Enhanced company sick pay
  • Zen Den - a dedicated, quiet space to relax, unwind, meditate or reflect
  • Mental health team, fully trained to give support should you need it
  • Winner of the Employer of the year aware at Northamptonshire Business Excellence Awards 2021
  • Free on-site parking, excellent bus links, bike shelters and showers on site


What you will be doing


  • Dedicating your time to support a select portfolio of clients and helping them grow
  • Gaining an excellent understanding of their businesses and the challenges they face; identifying how we can improve what we do to add value to their business
  • Working with internal team members here at James and James to help push for improvements
  • Continually strive to drive client retention, renewals, and upsells while ensuring you maintain excellent client satisfaction
  • Ensure our clients are getting the most from our platform features and operations services


We know that great people learn new things quickly, but to hit the ground running we'd love it if you have some / all of the below experience and skills...

  • You will have worked in a client centric role such as Account Management, Customer Success or Client Success
  • Experience working in a B2B environment with a focus on the client, not on sales
  • Ideally experience in an ecommerce or logistics environment, although this isn't essential
  • You're able to handle multiple priorities and keep a calm and collected manner


Our hiring process...

  • If you're shortlisted, you'll have a call with Steph, our Recruitment Manager
  • You'll have an interview or two on site with Matt, our Head of Client Services
  • You get offered the job & start your amazing new role with James and James!

Client Relationship Manager
James and James Fulfilment Ltd.

www.ecommercefulfilment.com
Northampton, United Kingdom
James Hyde and Emma Dempsey
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Shipping & Trucking
2010
Related Jobs

All Related Listed jobs

Tesco Colleague - Bath Wellsway Express
Tesco Bath, England Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

Digital Marketing
Ajar Marketing Milton Keynes, England 30000 - 35000 GBP ANNUAL Today

We are a young start up business but already help many clients across the UK, working with them to define their ideal customer, seeking out those ideal

Retail Assistant
The Range Southampton, England 5.28 - 10.42 GBP HOURLY Today

Retail sales: 1 year (preferred). Previous retail experience is *NOT* essential. Flexibility to work variable shift patterns each week, which include evenings

Data Scientist
Reqiva Ltd Chelmsford, England 60000 - 80000 GBP ANNUAL Today

Timeseries real time data processing. Applying Data Science & Machine Learning to reduce cost and increase sustainability.

Care Assistant - Bank - Care Home
Barchester Healthcare Wouldham 11 - 0.00 GBP hour Today

ABOUT THE ROLE
As a Bank Care Assistant at a Barchester care home, youll help residents enjoy each day by making sure they...