Telephone & Live Chat Executive Bristol, England
Job description
Telephone & Live Chat Executive
As one of the largest multi-franchise motorcycle retailers in the UK, Fowlers Motorcycles is seeking to appoint an experienced and energetic individual to join our Contact Centre.
ABOUT FOWLERS
Fowlers Motorcycles is an independent family business based in central Bristol. We are a “household name” in the motorcycle sector and have established retail, wholesale and e-commerce offerings built over almost 100 years of trading. As the successful candidate, you will join over 140 colleagues as part of a friendly team with supportive management.
THE ROLE
We are fully equipped to supply genuine motorcycle parts for 20 franchises. Your role will be to assist customers with establishing their requirements for motorcycle parts, accessories, and clothing via multiple platforms – including telephone, email, and live chat – whilst offering our customers the highest standard of service and the best-in-class buying experience.
SKILLS & QUALIFICATIONS
✓ A knowledge of motorcycle spare parts is preferable, although not essential
✓ Previous technical knowledge or experience in a similar role is advantageous
✓ Computer literate, numerate, and accurate, with excellent attention to detail
✓ Fluency in the English language, and proficient in verbal and written communications
✓ Possess excellent customer service skills.
✓ A good team player, who enjoys supporting and collaborating with your colleagues.
✓ Flexible, energetic, and enthusiastic.
✓ A consistently positive and helpful attitude is an asset.
✓ Resourceful, persuasive, and able to use your initiative.
✓ Have the capability to be an outstanding “ambassador” for Fowlers.
THE POSITION OFFERS
✓ A very competitive basic salary + a monthly commission scheme*
✓ Company pension scheme & free life insurance*
✓ Free private healthcare*
✓ Free parking*
✓ Free and confidential employee assistance program and well-being portal*
✓ Subsidized staff canteen*
All necessary training provided, including systems, manufacturers’ products, consumer law, customer service, PCIDSS (payment security) and GDPR (data protection).
Job Types: Full-time, Permanent
Salary: From £23,500.00 per year
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Bristol BS4 3DR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Fowlers is a long and well established part of the motorcycle industry. Do you have an active interest in motorcycling, either through ownership or use of a motorcycle as a hobby or for transport?
- How many years of motor industry experience do you have?
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
