Telephone & Digital Assessor Dewsbury, England
Job description
Kirklees Citizens Advice and Law Centre wishes to appoint a Telephone & Digital Assessor to provide general information and advice to members of the public calling the KCALC telephone advice line or requesting assistance by email. The majority of enquiries relate to welfare benefits, debt, housing and employment issues, but calls cover a wide range of advice needs and no two calls are ever the same.
The post holder will be given full training and provided with extensive support and encouragement and will be assisting people from the local community to get the help they need.
The successful candidate will have a pleasant telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds. Previous experience in advice, customer care or call centre settings is an advantage but not essential.
We are willing to accept applications from candidates wishing to work full-time or part-time. Please indicate this on the form.
As a member of the KCALC team you will benefit from:
- A salary of £20,528
- An 8% non-contributory Pension Scheme
- Healthy Work/Life Balance – 37 hour working week and flexible working scheme.
- Generous Annual Leave – 33 days holiday, rising to 38 after 5 continuous years’ service plus eight statutory bank holidays.
- Commitment to health and wellbeing – access to employee assistance programme, discounts on days out, restaurants and high street shopping, contribution towards eye-tests, glasses, dental care and more.
- Discounted and financed travel pass.
- Commitment to ongoing development - Regular training workshops and personal development opportunities
Closing date: 12.00 NOON Tuesday 9th May 2023
It is anticipated that interviews will be held on 18th May 2023
Application forms and other supporting information can be downloaded from our website at www.kcalc.org.uk. Please do not send CVs or other supporting material as they will not be considered. The website contains other information about KCALC.
If you have any queries about this post please email [email protected]. Please return your application form to that email address and remember to include the diversity monitoring form.
We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.
Kirklees Citizens Advice & Law Centre values diversity, promotes equity and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.
Job Types: Full-time, Permanent
Salary: £20,528.00 per year
Benefits:
- Company pension
- Flexitime
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Dewsbury, WF12 8DJ: reliably commute or plan to relocate before starting work (required)
Work Location: One location
