Telephone and Online Adviser - Sheffield Sheffield, England
Shelter, National Campaign for Homeless People Limited
Full Time
Sheffield, England
29012 GBP ANNUAL Today
Job description
Salary: £29,012.02 pa + out of hours allowance of £1,809.11 pa (OOH allowance will be paid when you start shift work after the initial induction training period) + excellent benefits
Location: Sheffield, please note that this role is based at our Northbank offices in Sheffield with some home working. Applicants must be willing and able to work from both locations as required.
Closing date: Sunday 18th June 2023 at 11.30pm.
Would you like to help people understand and enforce their housing rights? Then join Shelter’s emergency helpline as a Telephone and Online Advice Services Adviser. We are recruiting for 5 new positions to join our team.
You don’t need previous housing advice experience as Shelter will provide full training and support.
The Helpline is open 365 days a year, Monday to Friday 8am – 8pm, and weekends 9am – 5pm. You will work a 6-week shift rota which includes late shifts, weekends, and bank holidays.
This role is subject to a 6-month probationary period.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the Role
You will be working on Shelter’s emergency Helpline, providing legal advice, assistance, and one-off casework to people in a housing emergency.
About you
- You can communicate complex legal information clearly both verbally and in writing.
- You can work independently in a pressured environment.
- You have the emotional resilience to be able to deal effectively with clients who are distressed, experiencing trauma and people at risk of harm.
- You are proficient in the use of a range of IT tools, including Microsoft Office applications. Good typing skills are essential.
- You actively promote diversity, equality, and inclusion in your interactions with colleagues and clients
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Event
We invite interested candidates to attend Shelter’s emergency Helpline – recruitment drop in on Monday 5th June 14:00 to 15:30 One Northbank, Sheffield S3 8JY. Come and find out more about:
- The role of an emergency Helpline adviser
- What Shelter does, as an organisation
- What it’s like to work for Shelter
If you can’t attend but are interested and would like more information or have any questions, please email [email protected] or [email protected]
How to Apply
Please submit both a supporting statement and a CV. In your supporting statement, please address the first five points in the Knowledge/Skills/Experience section in the job description, detailing your relevant experience for each. Please demonstrate the following two behaviours in your responses.
- We prioritise diversity and have an inclusive and open mindset
- We work together to achieve our shared purpose
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Vacancy ID :
049889
Closing Date :
18-Jun-2023
Contact Number :
£29,012.02 pa + out of hours allowance of £1,809.11 pa
Telephone And Online Adviser
Sheffield- North Bank
Shelter, National Campaign for Homeless People Limited
england.shelter.org.uk
London, United Kingdom
Polly Neate
Unknown / Non-Applicable
501 to 1000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1966
