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Position: Telephone and Digital Assessor

Location: Home based (with travel for training as required)

Closing date: 08 May 2023

Job title: Telephone and Digital Assessor

Location: Home based (with travel for training as required)

Salary: £21,028 FTE

Salary pro rata: Yes

Hours per week: 18.5hpw – AM

Type of contract: Permanent

Closing date for applications: REPLACEMENT_STRING05-08

Closing time: 23:00

Interview date: 2023-05-15

Link to job pack for application and/or email address for more information: https://www.citizensadvicecd.org.uk/jobs/

We are excited to announce that we are currently seeking to recruit a Telephone and Digital Services Assessor to join our thriving charity within County Durham.

If you:

• Have excellent telephone and communication skills.
• Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
• Can manage your time effectively with a keen eye for detail and aim to achieve relevant targets
• Can complete tasks to the highest quality
• Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you!

Please note we do not accept CV’s, to download an application pack visit: https://www.citizensadvicecd.org.uk/jobs/ To request an application pack please contact: [email protected]

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.