Telephone Alarm Receiving Centre Controller (4 on 4 off) - Dayshift 12 hour

Telephone Alarm Receiving Centre Controller (4 on 4 off) - Dayshift 12 hour Glasgow, Scotland

Connelly Security Systems Ltd
Full Time Glasgow, Scotland 23806 GBP ANNUAL Today
Job description

The Role

Working in a secure NSI accredited environment within our Alarm Receiving Centre (ARC) based in Glasgow, you will be required to monitor various types of alarms, including but not limited to: Intruder Alarms, Panic Alarms, Fire Alarm and Closed Circuit Television (CCTV) Systems.

About The Company

Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.

As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work. This is an excellent opportunity with long-term prospects and job security for the right applicant.

Specific Duties & Responsibilities

- Answering a variety of incoming telephone calls from clients, engineers and security companies and deal with their requests as appropriate

- Use of computers and telephone systems to provide appropriate responses to signals from remote systems and dispatch to the emergency services when required

- Handling and management of high priority/life or non-life alarm activations

- Operate within strict set procedures using specially designed computer software

- Updating and reporting on clients recorded information

- Assisting with general Admin tasks when required

- Watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation.

Essential Skills
- A friendly but professional and firm telephone manor

- Ability to take control of what can sometimes be a sensitive situation

- Ability to multi task and problem solve

- Excellent listening skills, patience and ability to offer clients assurance and clarity
- Ability to pay attention to detail

- Problem Solver
- Team Player

Desirable Skills
- Worked within a contact center environment or in a role where you are required to use the telephone

- General keyboard skills

Full in-house training, mentoring and ongoing support will be given.

Before commencing employment, the successful candidate will be required to complete the company employee vetting procedure.

Hours

4 Days On, 4 Days Off Shift Pattern
12-hour shifts (08.00-20.00)

*Occasionally you will be required to work the Night Shift Pattern 20.00-08.00hrs each day, to cover for Holidays/Sickness.

Benefits

Company Pension

On-site parking

33 days holiday per annum (Pro Rata 23 days)

Job Types: Full-time, Permanent

Salary: £23,805.60 per year

Benefits:

  • Company pension
  • On-site parking
  • Referral programme

Schedule:

  • 12 hour shift
  • Day shift
  • Weekend availability

Experience:

  • Telephony: 1 year (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location: In person

Telephone Alarm Receiving Centre Controller (4 on 4 off) - Dayshift 12 hour
Connelly Security Systems Ltd

Related Jobs

All Related Listed jobs

Primary Class Teacher
East Sussex County Council Eastbourne 28000 - 43685 GBP ANNUAL Today

Organisation Cavendish School Location Eastbourne Salary 28,000 - 43,685 per annum Closing date 20/04/2023 Contract type Permanent Work pattern Full Time

Warehouse Assistant
Prestige Event Equipment Hire Ltd Bristol, England 10.5 GBP HOURLY Today

Communicating effectively and professionally with customers and colleagues*. Would suit someone who likes to be active and keep fit and has warehouse experience

Barista coffee shop
Starbucks London, England 11.7 GBP HOURLY Today

I am looking for 2 full time employees for coffee shop. No experience necessary as training provided,pay 11.70 per hour. Job Types: Full-time, Permanent.

Housing Project Manager - Enfield
Vastmet Recruitment Enfield, England 50000 - 64346 GBP ANNUAL Today

We are looking for someone with project management experience, a knowledge of contract management, a technical discipline and understanding of the Building

Night Care Assistant - Bournemouth/Christchurch/Poole
BCP Council Bournemouth, England 20812 - 21575 GBP ANNUAL Today

Valid driving licence and use of own vehicle is required as the role involves lone working in the community. Our Reablement service provides short term support