Telephone Alarm Receiving Centre Controller (4 on 4 off) - Dayshift 12 hour Glasgow, Scotland
Job description
The Role
Working in a secure NSI accredited environment within our Alarm Receiving Centre (ARC) based in Glasgow, you will be required to monitor various types of alarms, including but not limited to: Intruder Alarms, Panic Alarms, Fire Alarm and Closed Circuit Television (CCTV) Systems.
About The Company
Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.
As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work. This is an excellent opportunity with long-term prospects and job security for the right applicant.
Specific Duties & Responsibilities
- Answering a variety of incoming telephone calls from clients, engineers and security companies and deal with their requests as appropriate
- Use of computers and telephone systems to provide appropriate responses to signals from remote systems and dispatch to the emergency services when required
- Handling and management of high priority/life or non-life alarm activations
- Operate within strict set procedures using specially designed computer software
- Updating and reporting on clients recorded information
- Assisting with general Admin tasks when required
- Watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation.
Essential Skills
- A friendly but professional and firm telephone manor
- Ability to take control of what can sometimes be a sensitive situation
- Ability to multi task and problem solve
- Excellent listening skills, patience and ability to offer clients assurance and clarity
- Ability to pay attention to detail
- Problem Solver
- Team Player
Desirable Skills
- Worked within a contact center environment or in a role where you are required to use the telephone
- General keyboard skills
Full in-house training, mentoring and ongoing support will be given.
Before commencing employment, the successful candidate will be required to complete the company employee vetting procedure.
Hours
4 Days On, 4 Days Off Shift Pattern
12-hour shifts (08.00-20.00)
*Occasionally you will be required to work the Night Shift Pattern 20.00-08.00hrs each day, to cover for Holidays/Sickness.
Benefits
Company Pension
On-site parking
33 days holiday per annum (Pro Rata 23 days)
Job Types: Full-time, Permanent
Salary: £23,805.60 per year
Benefits:
- Company pension
- On-site parking
- Referral programme
Schedule:
- 12 hour shift
- Day shift
- Weekend availability
Experience:
- Telephony: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
