Telephone Agent Edinburgh, Scotland
Job description
Closing Date: 25 September 2023
Issue Date: 11 September 2023
Position Ref: JN 1118
Location: Edinburgh. Blended working (home & Edinburgh office). We are open to flexible working locations (within the UK).
Salary: £21,255 per annum
Energy Saving Trust is an independent organisation working to address the climate emergency.
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.
The role
We have an exciting opportunity to join the Service Delivery team, you will be primarily responsible for providing effective customer service and administrative support to a variety of grant & loan programmes we manage on behalf of the Scottish Government and other funders.
You will verify the information provided in the grant/loan applications received and claims for grants against a set criteria, following up on further information with applicants, installers, and other internal teams as necessary. There is a real focus on customer service and delivering an effective customer journey is essential to the role.
What you’ll do
- Delivering an effective customer journey, with a strong focus on call quality and customer satisfaction being at the heart of what we do.
- Contact customers as required via email/letter/telephone to resolve any issues.
- Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures.
What you’ll bring
- Strong administrative experience demonstrating excellent administrative and numerical skills.
- Excellent customer service skills and customer focus- although this role is predominately administration based, it will involve some telephone shifts on a Rota basis.
- Experience of working as a key member of a multi-skilled team with an ability to deal effectively with people at different levels of seniority.
This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.
We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.
Applications close 5pm, 25 September 2023. Interviews are intended to be held week commencing 2 October 2023.
To apply, please send your CV and cover letter to [email protected]. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.
If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch with [email protected].
The majority of our people are working from home but have access to our office locations – Edinburgh, London, Cardiff, and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you.
Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Our commitment to creating a diverse, inclusive, and equitable workplace
To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences, and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch with us at [email protected]. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.
