telemarketer Walsall, England
Job description
Offer is based on 6 month contract with potential to move to permanent contract.
A bit about us
Our love for food has driven us for the past 30 years and although chicken is the heartbeat of our success, Love Joes strives to offer so much more! We bring menu solutions, commercial awareness, marketing and expertise to our customers and we share in their success too. Our direction and purpose is built on common sense with a deep understanding of our industry and our Inspiration is led from customer to staff experiences - creativity is part of our culture.
Our Values
- Do what you love
- Look after each other
- Continuous improvement
- Exceptional Service
Job Purpose
Responsible for taking customer orders accurately and help the team identify new sales opportunities resulting in a higher business revenue, customer retention and providing excellent customer service.
Fundamental Duties and Responsibilities
· Communicating clearly with customers to understand their needs and requirements and identify sales opportunities, involving processing verbal and electronic order requests.
· Building new and ongoing relationships with customers, including gathering and documenting customer information, payment methods, purchases, and reactions to products to maintain accurate records.
· Receiving inbound calls and making outbound calls according to customers specific time requests and completing daily call lists as allocated to meet targets set.
· Using product knowledge to upsell products, and introduce new products to customers, including evaluating customer reports to highlight additional areas of potential sales opportunities.
· Escalating customer complaints promptly to line manager to allow these to be investigated and resolved in a timely manner to the customers satisfaction.
· Completing general administration duties as allocated by line manager to support the smooth running of the department.
· Sending electronic correspondence to customers as required, including order reminders, product information and any other subjects as required to keep customers informed throughout.
· Provide an excellent level of customer service at all times to reflect the standards of the business at all times.
Job Types: Full-time, Temporary contract, Fixed term contract
Salary: From £10.92 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Walsall: reliably commute or plan to relocate before starting work (required)
Work Location: In person
