Telecoms Support Engineer Gateshead, England
Job description
Telecoms Support Engineer – Gateshead - £20,000 - £25,000
Are you passionate about technology and eager to play a pivotal role in shaping the future of business communication? We're a rapidly expanding technology enterprise, committed to crafting tailor-made technology solutions that empower businesses to achieve their best. Our focus areas span Managed Services, Information Excellence, Modern Workflows, and Advanced Communication.
Your Role:
As a Supporting Telecoms Engineer, you'll be an integral part of our dedicated team, working closely with the Operations Director to deliver an unparalleled service t to our valued telecoms clients. You will serve as the first point of contact for technical support, offering both remote troubleshooting solutions and hardware escalation to engineers when needed.
Key Responsibilities:
- Deliver exceptional customer service by promptly addressing and resolving support issues.
- Diagnose and rectify Network Services, Internet Access, and Telephone System faults, both remotely and through collaboration with colleagues.
- Create and manage support tickets through our clients advanced Autotask system, ensuring efficient communication and resolution.
- Provide adept first-line technical diagnostics to clients, demonstrating your technical acumen.
- Take ownership of cases, ensuring thorough adherence to support procedures.
- Participate in project coordination, overseeing IT and telecoms initiatives from initiation to successful delivery.
- Play an active role in after-hours support on a rotational basis.
- Contribute innovative ideas for process and system enhancements.
Experience and Skills:
- Outstanding verbal and written communication skills.
- Demonstrated technical aptitude in a similar role.
- Proficiency in call logging ticketing systems.
- Familiarity with Network Services, Mobile Technology, and Telephone Systems is advantageous.
- Strong Microsoft Office skills and computer literacy.
- Proven history of exceeding KPIs and team objectives.
What We Offer:
- £20,000 - £25,000 Base Salary
- Generous annual leave of up to 28 days + bank holidays (Starting at 23 + Bank Holidays)
- Robust stakeholder pension scheme to secure your future.
- Access to a comprehensive benefits hub.
- Healthcare cash plan for your well-being.
- Employee Assistance Program to support your personal and professional needs.
- Cycle to work scheme for a healthier commute.
If you're seeking a rewarding career that combines your passion for technology with exceptional customer service, join our client’s dynamic team. They’re dedicated to fostering a collaborative environment where your expertise will flourish, and your impact will be meaningful. Embrace the opportunity to be a key player in revolutionising business communication.
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Health & wellbeing programme
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
