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Job description

Social Comms UK is now looking to hire to support them as they continue to grow in 2023.

This is a remote role and as such, this is suitable for anyone that has the right to work in the UK.

If you’re currently looking for an opportunity to join a growing company that offers a fully remote technically based role, this could be a great match.

At Social Comms UK, no two days are the same.

A typical day will involve:

• Taking customer support calls from our client base of 70+ companies
• Triaging level one support tickets
• Raising tickets with suppliers and liaising with them
• Remotely configuring customer’s systems
• Booking in installs with customers
• Ensuring the CRM is up to date with customer information and support ticket information

Our perfect candidate for this role will be:

• A confident communicator over the phone and via virtual calls, able to relay technical information in a methodical and easy to understand manner
• An individual with a preference for being self-sufficient, able to manage own workload and is happy to work remotely
• Willing and able to learn new skills, is passionate about development

Clearly an interest in technology and telecoms will be an advantage for you as you’ll be immersed in tech day in / day out!

This is a remote role. The team work remotely coming together a few times a year in person in Huddersfield, but daily over the virtual screen!

If you’d like to find out more about Social Comms UK before you apply, click here https://socialcomms.uk/

Looking forward to your application!

Please note that this role is being advertised with different job titles, only apply once to us. There is only one role available

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Thank you for your application. Please tell us a little about what you're currently doing at the minute work wise and why you're looking for a new role?
• What specifically attracts you to this role? Please include in your response why a 100% fully remote role is what you're looking for?
• Please outline here what previous telecoms, IT, or other technical skills / experience you have?
• Why would you like to join the Social Comms UK team?

Work Location: Remote

Reference ID: SocialCommsRemote
Expected start date: 24/07/2023