Find More Than 10K+
United Kingdom Jobs

Job description

Exciting opportunity for a specialists in Telecoms!

We are looking for a Coach!

Job purpose :

• Primarily undertaking the Principle Engineer role, the Coach will also

support the Area Operations Officer (AOO) in the coaching and
development of their team. The Coach will offer technical advice whilst
Engineers are onsite, and are responsible for ensuring organisational
targets are being met.

Key responsibilities:

• Coach the team to correct any behaviours impacting on performance.

Review any issues with the Engineer, record the actions taken and if
non- compliance persists liaise with AOO/ Senior Operating Officer
(SOO) to instigate a PIP

• Investigate any complaints and provide details to the AOO. Establish

facts with the Engineer concerned and carry out coaching if required

• Take ownership of Cab report, Audit report, Assurance report(service

jobs) that are created by Client Manager

• Ensure that Routing are aware which of the above are to be allocated

and when

• Be responsible for the completion of the CAB patches before the

install date

• Be the point of contact for MAP trying to expedite any Assurance jobs

and complete

• Be responsible for carrying out any Assurance jobs booked
• Be responsible for carrying out pre-audits on Business/ Residential

units

• Lead MDU Trial
• Support AOO with line manager duties as requested, or to provide

holiday/sickness cover including carrying out absence/ return to work/
duty of care interviews and documenting these before sending to HR
and SOO

• Assist AOO’s with audits as requested, reporting back relevant

feedback

• Ensure all communications and briefings are read and understood by

Engineers

• Pick up jobs as necessary to support the overall efficiency of the

operation including Engineer absence and Ad hoc jobs

• Work with the training department or SOO to deliver training to the

team and upskill team on new products, task types and clients

• Any other reasonable duties as required

Apply to find out more!