TEL Education Platform Support Analyst Remote
Job description
TEL Education Platform Support Analyst (Inside IR35)
Contract Term: 9 Month Contract
Contracting Authority: NHS England
Location: Fully Remote
Technology Enhanced Learning (TEL) provides online training to a wide audience of users on a multitude of different health and social care subjects. To assist supporting our users in obtaining an engaging, efficient learning experience on the TEL platforms, a Live Chat Team Assistant role is required to join the TEL Team. This exciting and varied role is working in a flexible, remote team.
As a TEL Education Platform Support Analyst, your main responsibilities would be:
· Providing first line user support predominately via Live Chat but also email and helpdesk tickets
· Escalating issues, where appropriate, to other team members providing relevant supporting information
· Dealing with queries on registering and accessing the TEL platforms, certificate and learning activity report data in conjunction with the rest of the Platform Team
· Recording of progress and identifying any potential related issues
· Liaising with other TEL Team Members to assist with larger functional testing requirements.
You’ll have relevant experience in:
· Ability to learn new applications such as the TEL learning platforms and associated software
· Professional, empathetic communication
· Working to deadlines within Service Level Agreements
· Proficient at using Microsoft Excel, Word, and Outlook
· Working in a remote, flexible team
· Calm under pressure whilst dealing with multiple queries
· Excellent organisational skills including self-time management
You will also have these Skills:
· Educated to degree level or equivalent experience.
· Experience using live chat - desirable
· NHS experience - desirable
If this role sounds like something that you would be interested in, please click the link to apply or get in touch with [email protected]
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, PSR provides a ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of our PSR Sourcing team.
If you qualify, please notify us on [email protected] and we will be in touch.
In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.
Please be aware that this role can only be worked within the UK and not Overseas.
Job Type: Temporary contract
Contract length: 9 months
Schedule:
- Monday to Friday
Work Location: Remote
Application deadline: 18/09/2023
