TechOps Support Specialist London, England
Job description
London | £40,000 - £50,000 + Benefits
About us:
We're here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our TechOps Team:
We're looking for an ambitious and talented TechOps Support Specialist to join our new support team based in our London office. In TechOps we take an inclusive approach to support, embodying our company values of being hard on problems, not people and helping everyone belong. This has allowed us to create an approachable, welcoming and enjoyable support experience for everyone. Our support team is key to maintaining our ability to continue delighting Monzonauts on a daily basis as we continue to grow.
In addition to caring deeply about people, we are also passionate about technology. We strive to innovate and automate wherever we can so that we can focus our time on improving the experience of our fellow Monzonauts. We also welcome new ideas or proposals for how we could improve existing processes and we regularly come together to review them.
What you'll be working on
As part of the wider TechOps team you'll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things don't work the way they are supposed to or when people need to talk through a problem.
Your day-to-day
You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:
- Answering technical queries and questions in Slack
- Helping people resolve their issues face to face or using a video call
- Ordering laptops and peripherals
- Delivering laptop onboarding sessions for new Monzonauts
- Managing macOS devices using Jamf
- Carrying out basic admin actions across our various SaaS platforms
You should apply if:
In order to be a real success in this role, we'd expect you to fit the following criteria:
- You're comfortable working in a technical team that deals with a wide range of technical issues every day.
- You're comfortable presenting technical information to groups of people.
- You're passionate about helping people as well as creating an inclusive support environment.
- You can communicate technical solutions to people with wide ranging levels of technical expertise effectively.
- You're experienced in troubleshooting macOS.
- You have an understanding of basic networking.
- You love learning on the fly and sharing your knowledge with others.
Desirable Skills
In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you don't think any of them apply to you don't worry - they are just some of the things you might learn if you are successful:
- You've got experience of managing macOS, Windows or ChromeOS devices using mobile device management.
- You've got experience in Google Workspace or Slack administration
- You have experience automating common tasks
- You have experience in programming languages such as Python
The Interview Process:
Our interview process consists of two main stages:
- 30 minute interview with the Hiring Manager
- 2 hours of technical and cultural interviews
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]
What's in it for you:
£40,000 - £50,000 ➕ plus stock options & benefits
This role is based in our London office, you'd be expected to work from the London office at least 4 times a week, supporting our teams on site. There is the option to work from home when you need to, but this is not a remote position.
- We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits here
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
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