Technology Support Specialist - Onsite at PwC Leeds SA Leeds, England
Job description
Essential Criteria
In this role, the successful candidate will;
Deliver customer centric support that creates positive and valuable experiences
Maintain an innovative technology focussed environment where customer satisfaction is as at the forefront of everything we do
Troubleshooting hardware and software used by the firm
Create and deliver innovative one-to-one, group and virtual training events that are focussed on our customer’s use of technology
Engage with other PwC teams on new technologies, ensuring the Tech Lounge is always prepared
Have a friendly and approachable manner that is customer focussed
Provide feedback and suggestions for improvements to the wider customer experience
Establish strong working relationships with customers at all levels
Proactively anticipate, identify and resolve problems, applying knowledge in complex and challenging situations
Effectively communicate and share technical information to audiences at all levels of the firm
Build a strong culture of change and innovation within the Tech Lounge
Work to a shift timetable to cover core hours as this is an onsite role
Requirements
Experience of delivering excellent customer satisfaction
Excellent communication and presenting skills
Technical interest in Windows, MacOS or mobile OS
Enthusiastic around technology and innovation
Effective problem identification and solution skills
Strong team player and collaborator
Ability to work from the Leeds PwC office
Legal authorisation to work in the UK
Fluent in written and spoken English
Flexibility to work from different PwC offices and offsite locations where required
Desirable Criteria
Experience in delivering a technical support service
Technical expertise [Windows, MacOS, Mobile]
Experience in an education or training role
Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.
The skills we look for
The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.
The Deal
‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.
Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.
Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.
