Technology Service Desk Manager Epsom, England
Job description
Technology Service Desk Manager
Hybrid • Epsom | Technology | Permanent | Full Time | 37.5 x Hours A Week | Competitive Salary, DOE | Excellent Company Benefits
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
Are you ready to lead a team of talented Technology Support Engineers and revolutionise how technology services are delivered at Nuffield Health? We are seeking a highly motivated and experienced Technology Service Desk Manager to join our dynamic organisation and drive the delivery of world-class support services to our business.
As the Technology Service Desk Manager, you will have the exciting opportunity to build and lead a newly formed team of Technology Support Engineers. In this challenging role, you will develop and implement a robust strategy for technology support operations, focusing on automation and service management principles. Your expertise and leadership will be instrumental in delivering exceptional technological support services that enhance the efficiency and productivity of our employees and ultimately improve patient care.
As our Technology Service Desk Manager, you will:
- Build and lead a high-performance team of Technology Support Engineers, whilst inspire and motivate team members to achieve their full potential.
- Develop a comprehensive strategy for technology support operations aligned with organisational goals and objectives.
- Identify opportunities to leverage automation and service management principles to enhance service delivery efficiency.
- Continuously evaluate and improve support processes, ensuring best practices are followed.
- Ensure the timely resolution of technology support incidents and service requests, meeting or exceeding defined service level agreements (SLAs).
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of support services.
- Implement a proactive approach to identify and mitigate potential technology-related issues before they impact the business.
- Collaborate and build strong relationships with key stakeholders to understand their technology support needs and provide tailored solutions.
- Act as a trusted advisor to senior management, providing strategic guidance on technology support initiatives.
- Stay current with industry trends and emerging technologies, recommending innovative solutions to optimise support operations.
As our Technology Service Desk Manager, you bring:
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience.
- Proven experience leading and managing a technology service desk or support team.
- Strong understanding of service management principles, ITIL certification preferred.
- Familiarity with automation tools and techniques to streamline support processes. Exceptional understanding of ITSM platforms, ideally ServiceNow, to monitor and report on service.
- Excellent problem-solving and decision-making skills, with the ability to prioritise and handle multiple tasks simultaneously.
- Exceptional interpersonal and communication skills, with the ability to build effective relationships at all levels of the organisation.
- Strong leadership abilities, with a track record of inspiring and developing high-performing teams.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Join Nuffield Health and be at the forefront of transforming technological support services within the healthcare industry. This is an exciting opportunity to make a significant impact, lead a talented team, and deliver world-class service to our organisation. If you are passionate about technology, possess a strategic mindset, and thrive in a challenging role, we want to hear from you!
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you!
Job Types: Full-time, Permanent
Salary: £35,000.00-£50,100.00 per year
Benefits:
- Bereavement leave
- Canteen
- Casual dress
- Childcare
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Flexitime
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Sabbatical
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Flexitime
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Epsom: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 4 years (required)
- Customer service: 4 years (required)
Work Location: Hybrid remote in Epsom
Reference ID: JR0064800
