Technology Service Desk Engineer

Technology Service Desk Engineer London, England

Royal College of Music
Full Time London, England 29578 - 32378 GBP ANNUAL Today
Job description

Founded in 1882, the Royal College of Music (RCM) is a world-leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2022 and 2023 QS World University Rankings, in which we ranked as the global top institution for performing arts by Subject.

Digital technology is increasingly important in learning and teaching, as well as the business and administration of the College. As part of our ambitious digital strategy, we are expanding our Service Desk team to support our students, professors and staff in the use of technology.

We are seeking a Technology Service Desk Engineer to join our Service Desk team under the leadership of the Deputy Technology Manager. The ideal candidate will be a knowledgeable technology enthusiast, with a friendly approach and a passion for helping people get the most out of technology and solving technical problems. An appreciation of classical music and the technology needs of busy musicians would also be advantageous.

Working at our South Kensington campus, the Service Desk team will deal with a wide range of IT support requests, providing 1st/2nd line user support for desktop PCs and phones, business and specialist software, cloud services, laptops, printing facilities and basic AV equipment. There will also be opportunities for the engineers to use and develop their own specialist skills and to work on a wide range of digital projects, including major upgrades and renewals as part of the College’s £40m investment programme, More Music.

We are seeking candidates with the following skills and attributes:

  • Intermediate knowledge of Microsoft Office 365, Teams, Outlook and Windows10, 11 and Server maintenance, administration and troubleshooting
  • Intermediate experience of hardware maintenance and support; Active Directory & Server administration; SCCM; and VOIP telephone systems (ideally Mitel)
  • Experience using IT Service Management tools such as Serviceaide, Servicenow, Topdesk, or UniDesk
  • Excellent inter-personal and customer service skills, ideally in a similar internal support environment, with an approachable attitude and a genuine interest in Digital Technology & Music
  • Effective problem solving and prioritisation skills with a keen attention to detail

This is an excellent opportunity to make a real difference in a world-class institution and to work with some of the most talented young people in the country. The successful candidates will work closely with other members of the digital team to provide an effective, joined-up support service to College staff and students. The postholders will also have a great degree of independence in their work, with a supportive management structure.

This post is offered on a permanent, full-time basis and is immediately available.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website:

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to [email protected]

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

Job Types: Full-time, Permanent

Salary: £29,578.00-£32,378.00 per year


  • Company events
  • Company pension
  • Work from home


  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)


  • A-Level or equivalent (preferred)


  • Technical support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: Hybrid remote in London

Application deadline: 21/09/2023
Reference ID: 310-23

Technology Service Desk Engineer
Royal College of Music

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