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Technology Ops Engineer

If you’d like to make the online world a safer place, come and join us.

About iProov:
iProov is the world leader in face biometric verification. We establish trust in remote users and deliver effortless, customer centric, device independent authentication tied to trusted ID credentials. We are on a mission to make the Internet a safer place for businesses and consumers.

Our unique facial biometric technology allows banks, governments, healthcare and travel providers to verify customer identity online and provide simple access to secure services. In 2020 we were recognised as a Gartner Cool Vendor and as the 5th fastest growing technology company in the UK by Deloitte. We work with leading customers & partners across a number of industry sectors worldwide - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, ING and many more.

Our flagship Genuine Presence Assurance technology continues to solidify its global market leadership, with verifications growing at a consistent rate of 25% per month worldwide. This has been driven by demand from organisations needing to verify the identity of online users to prevent fraud. iProov’s patented technology assures the genuine presence of an online user to ensure they are the right person, a real person, and authenticating right now.

Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.

Our Role
As we embark on the next stage of our exciting and ambitious growth journey, there is a need for a Technology Ops Engineer, with a passion for solving problems, excellent communication skills, delivering outstanding customer service, collaborating, across internal functions, to join our growing and tightly knit IT community.

Together, we will realise the full potential for IT to deliver goals and drive innovation to support the business through its next stage of hyper-growth. The work will be fast paced & challenging, but well supported and rewarding with plenty of opportunities for growth and progression.

How you’ll make an impact

• Provide both onsite and remote support (change requests and tickets/incidents) to end-users on both macOS and Windows
• Deploy, support & maintain IT hardware & software
• Maintain and manage asset register and procurement
• Enterprise Application Management & Supplier Management experience is desirable (From administrating licences & accounts through to auditing applications/software to VPN/Net work)
• Participate in joiners, movers and leavers processes & procedures (From account creation, device configuration/build through to access removal, device/data wipes and account deletion)
• Support and administer IT systems including Hexnode, Office 365, Google etc
• Support corporate network infrastructure
• Assist in core infrastructure projects from inception to delivery
• Work closely and collaboratively with colleagues from across the organisation to resolve technical issues and identify solutions
• Assist with providing technical expertise and support on company-wide projects
• Produce high quality technical and user-centric documentation

We tend to look for people with

• Genuine passion for technology with an uncompromising desire to do things better
• Methodical, user-centric and security conscious approach to troubleshooting issues and finding solutions
• Desire to automate (almost) everything
• Good customer service skills
• Self-motivated and able to work both autonomously with minimum supervision and as part of an effective team
• Demonstratable organisational and time management skills
• Analytical/fault finding mindset
• Great interpersonal communication skills

Ideally you will have

• Previous experience in a similar role is desirable with good knowledge of macOS & Windows (Google & Microsoft offerings).
• Basic knowledge of MDM solutions , security and auditing software
• An understanding of network technologies including firewalls, content filters, routing/switching, VLANs and wireless networks is helpful
• Good knowledge of installing, servicing and supporting meeting room AV communication equipment
• Proven ability to produce high quality technical & user centric documentation
• Worked previously in a flexible hybrid working environment (3 days in the office)

Benefits

• 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
• Share Options allocated after passing probation (6 months of service)
• Company Bonus Scheme
• Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
• Work Overseas Perk - Work globally for up to 2 weeks
• Life Assurance
• SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
• Award winning L&D platform with personal allocated training budgets
• Work From Home budget which goes towards helping make your home working set up more comfortable
• Enhanced paid family leave
• Pension - 5% employee, 3% employer
• Flexible hybrid working environment
• Free Barista Coffee/Tea, biscuits with fruit in the office
• Free access to WeWork discounts and free online well-being sessions
• Vitality Health - a range of options available on this below

The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:

• Private Health cover including Dental, Optical, and Audiology
• 50% off monthly gym memberships
• Apple watches significantly discounted based member vitality status
• Half price trainers with Runners Need
• Weekly rewards – Free coffee with Café Nero
• Monthly rewards – Free Cinema ticket
• Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
• Amazon prime free months based on activity
• Up to 25% cashback at Waitrose when buying healthy foods
• 75% off stays at Champneys Health Spas
• Allen Carr’s £299 no smoking programme for free
• Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
• Discounts on Weight Watchers
• 50%-80% off Comprehensive Private Health screenings

Awards

• iProov Is Recognized as One of the World’s Most Innovative Companies in the CyberTech100
• U.S. Govies Government Security Awards! - Genuine Presence Assurance® won Gold (2022)
• iProov is listed in FT1000: Fastest Growing Companies in Europe for a third consecutive year
• iProov takes home Gold in 3x Cybersecurity Excellence Awards: Government, Financial Services, and Identity Proofing & Corroboration
• iProov wins Best Biometric Solution at 2021 Cyber Security Global Excellence Awards!
• iProov named winner of coveted Global InfoSec Award during RSA Conference