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Job description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. This Sr Manager Technology invests in the future of Southwest’s People by building and leading a new Team within Customer Assets and Communications (CA&C) focused on Customer Identity and Engagement. This Leader will partner with Business and Technology Teams to develop a strategy and drive technology implementations to help modernize our tools and platforms supporting Customer Identity, Communications, and Engagement. This Leader will help to define an integrated Customer Identity strategy, define a cross-functional roadmap to fulfilling the strategy, and build a Team to provide project management and delivery support. This Sr Manager Technology is excited to champion a brand-new Team and strategy, where they can embrace innovation and the impact of their work. They’ll have the opportunity to learn and grow in their expertise each day and help pilot the future of Technology at Southwest Airlines.

Additional details:
This leader will be responsible for building a team that will help to define business requirements and subsequently drive the delivery of technology work across three key areas influencing our customer engagement and communication strategy and capabilities: Customer Identity Strategy, Customer Identity Access Management (CIAM), and Customer Data Activation.

This role is offered as a remote workplace position, which may require travel for trainings , meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
Provide a People focused approach to Technology Leadership. Apply Department/Enterprise Business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization
Participate fully in organizational processes/initiatives; performance management, interviewing, budgeting, training, etc.
Lead the resolution of organization, team and individual issues, making appropriate decision
Develop and execute strategies and processes to improve performance and the value of products and services provided
Lead cross-functional Teams to deliver solutions and services to meet enterprise needs
Provide Technical thought Leadership related to assigned functional areas
Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
Work with Technology and business partners to measure financial benefits and demonstrable business value
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Advanced knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising
Advanced knowledge of personnel practices and regulations
Advanced knowledge of software development practices, concepts, methodologies, tools and trends
Advanced knowledge of project management methodologies
Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams
Ability to provide tactical leadership for Team(s)
Ability to use appropriate motivation and influence techniques to achieve desired Team results
Ability to set and manage stakeholder expectations
Ability to deliver quality projects on time and within budget
Ability to manage projects using the organization's project management methodology
Education
Required: High School Diploma or GED
Required: Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training
Experience
Demonstrated experience in directly or indirectly leading team(s)

Fully functioning, broad knowledge in:
A Business and/or Information Technology environment
Leading teams and providing work direction

Preferred: 7+ years of leadership experience, experience leading complex technology programs and projects
Preferred: Experience with technology products and solutions for enabling customer communication and engagement such as Adobe Campaign, Adobe Analytics, Customer Data Platforms, Identity Access Management, Salesforce, Airship, Nuance, and Altea
Preferred: Experience with Customer Identity Access Management technology
Preferred: Experience/background in Marketing or Customer Experience
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Air travel with frequent overnight stays required
Ability to work extended hours as needed
Competitive market salary from $166,850 per year to $177,980 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit***
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits*Pay amount doesn’t guarantee employment for any particular period of time **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company***

Southwest Airlines is an Equal Opportunity Employer.
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About Southwest Airlines

CEO: Robert E. Jordan
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: http://www.southwest.com
Year Founded: 1967