technology analyst London, England
Job description
Crown London Aspinalls (Crown London) is currently recruiting for an IT Support Analyst to join the IT team.
Working with the Head of IT, the Support Analyst will provide technical support and advice to employees and will be responsible for supporting the maintenance of IT systems at Crown London.
Key responsibilities include:
- Perform scheduled system maintenance, ensuring all employees are aware of upcoming changes
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Set up new users’ accounts and profiles
- Provide desktop support for all users, including for company-specific applications
- Assist the Head of IT with any IT projects, eg. the roll out of hardware and software changes across the company, and documenting company processes.
Skills and experience
Essential:
- Be a current holder of a Personal Management Licence or have the ability to hold one
- Grade C or 4 or above in GCSE (or equivalent) English Language, Mathematics, ICT/Computer Science
- Operational experience supporting Active Directory, Windows Servers/desktops, Microsoft Office, Exchange Online, MS Teams
- Experience with IT administration, managing confidential information and working to strict deadlines
- Effective problem solving skills, ability to prioritise tasks and attention to detail
- Excellent verbal and written communication skills
- Ability to work with stakeholders at all levels and deliver service excellence at all times
Desirable:
- Microsoft Certification. Crown London will consider support for applicants wishing to complete a relevant qualification via the apprenticeship scheme
- Operational experience in a casino or hospitality environment
- Knowledge of VMware Horizon/vSphere/Workspace One, Storage Area Networks (NetApp), SQL, SharePoint, Intelligent Gaming (Neon), Sage X3, Aruba switches, Checkpoint firewalls, HPE Servers
Company benefits
- Family friendly policies
- On-site canteen meals during work
- Employee discounts portal
- Off-site discounted parking offer
- Season ticket loans
- Cycle2Work and Tech loan schemes after probation
Applications meeting the selection criteria will be reviewed as soon as possible.
Due to gaming licencing and regulatory requirements, all applicants must be over 18 years of age and eligible to live and work in the United Kingdom. The successful applicant will require probity and credit clearance (DBS).
Please do not contact us via phone, or send unsolicited e-mails for alternative positions.
Crown London values diversity and is an equal opportunity employer.
The Company’s retention of recruitment documentation is consistent with the Data Protection Act 2018.
Job Type: Full-time
Salary: From £30,000.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
- 8 hour shift
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (required)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: ITJune2023
