technician Remote
Job description
Avaliable Job Today HARDWARE TECHNICIAN/SUPPORT
PLEASE, ONLY APPLY FOR THIS ROLE IF YOU HAVE ACTUAL EDUCATION and/or RELATED EXPERIENCE AS A COMPUTER TECHNICAN, IN A SUPPORTING ROLE
We currently are looking for a senior Hardware/Software Support Technician to fill a FULL-TIME position, preferably located in South-Western Ontario. This opportunity is working from a home-office, but will require some time in our office, during the learning/ramp-up period.
CashierPRO, based out of Stratford, Ontario, is a leading provider of Point-of-Sale/Inventory Management systems, designed specifically for small-to-mid size Hardware, Home Improvement, Farm Supply and Building Supply retailers across North America.
CashierPRO is a small company, where employment roles are multi-faceted. This role will include providing remote support (across North America) on Hardware, Windows networking, data conversions, as well as requiring you to become proficient at the CashierPRO application to answer most basic “how to” questions.
Position Qualifications:
· post secondary education in IT
· CompTIA A+ certification is a plus
· knowledge of IT networking (Windows peer-to-peer) is required
· any additional Industry Certifications relating to Network Infrastructure is an asset
· minimum of 5+ years in work-related experience required, specifically in a Hardware/Software Support role
· strong knowledge of MS/Office 365, and use of HelpDesk Software systems
· install and maintain computer hardware and software
· provide excellent customer service to understand and resolve their computing and related issues
· document client requests and provide timely responses to initial request for assistance
· ability to communicate effectively in both verbal and written format with clients and team members
· professional and courteous telephone etiquette
· excellent organizational, time management, communication and interpersonal skills
· listening skills with the ability to show empathy
· an ability to multi-task and remain calm under pressure
· self motivated with an ability to set goals and achieve them
· self learner with ability to research and apply information and adapt to changes
· stay current with system information, changes, and updates
· ability to read, write and communicate fluently in English – bilingual (French) would be a definite asset
· occasional requirement for work to be done outside of office hours due to retail hours, emergency situations, or to minimize disruptions to clients
For questions regarding this role, or to submit your resume, please apply with your salary expectations, to:
Email: [email protected].
We thank all applicants, however, only those selected for an interview will be contacted.
No agencies, please.
Job Type: Full-time
Salary: From $25.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
Schedule:
- Monday to Friday
Work Location: Remote
