help desk technician Evansville, IN
Job description
Who We Are
Advanced Network & Computer Services provides managed IT services and support for both large enterprise and small business. For over two decades, we’ve been proud to serve customers in the government, healthcare, and commercial industries, providing outstanding customer service with an emphasis on lasting, personal relationships. Our team is comprised of many knowledgeable, talented individuals with diverse backgrounds and varying years of experience. We celebrate collaboration, encourage teamwork, and foster your unique skills and abilities to see you grow and succeed!
General Purpose/Job Summary
- Focus on resolving break/fix issues with customers remotely and onsite. Accurately document troubleshooting steps and processes to resolve customer issues in a timely manner.
Essential Functions/Responsibilities
- Required to answer all incoming calls within 60 seconds
- Provide timely and accurate support for issues (Desktop/Applications/General IT Knowledge)
- Escalate end user issues when needed
- Assist with deploying, monitoring, maintaining, upgrading, and supporting of all PCs, software, and peripherals
- Assist internal staff in understanding and using technology and provide training as needed
- Attend and participate in work-related classes, seminars and meetings to enhance job knowledge and performance
- All work is to be documented accurately in ticketing system and knowledge database
- Advise supervisor when unavailable for duty and where he/she can be reached in emergency
- Operate in a continuous improvement mode
- Perform other tasks and procedures as directed
- Complete all necessary documentation
- Standard ticket management
Competencies/Knowledge, Skills, and Abilities
Must have knowledge and/or working knowledge of the following:
- Microsoft OS and applications.
- Basic understanding of TCP/IP, DHCP, and DNS services.
- Peripherals
- Computer hardware replacements (Hard drive, Memory, Power Supply, Etc.)
- Antivirus/Antimalware software
- Imaging and deployment of devices
- Ability and willingness to commit to the company’s philosophy and goals.
- Must have the ability to work as a team member
- Ability to support a drug free lifestyle, pass drug screenings, and random background checks (Moral turpitude)
Miscellaneous Functions
- Be Kind, professional, and customer service oriented
Required Education, Training, Experience, Continued Education
- Combination of education, experience and certifications will be considered
- CompTIA A+
- Must have a valid Operator Driver’s License
Preferred Education, Training, Experience, Continued Education
- CompTIA N+
- CompTIA S+
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Associates degree in technical field required.
- Preferred experience in ticketing systems such as ConnectWise, Autotask, or equivalent
Physical Demands
- Physical demands of the job, including bending, sitting, lifting, and driving
- Must be physically able to climb ladders, bend or crawl into awkward spaces
- Ability to lift 50lbs
Hours of Work
- Full-time Monday through Friday during normal office hours. After hours as required by customer agreements or SLAs.
Culture & Benefits
In addition to a rewarding career in the industry, we provide an excellent benefits package, awesome perks, and an engaging company culture!
- Medical, dental, and vision coverage
- Long/short-term disability
- Simple IRA with 3% match
- 2 weeks paid vacation
- 1 week paid time off
- Paid time off reward program
- 13 paid holidays
- Cellphone reimbursement
- Annual events, parties and recognition programs
- Continued education and support
Work-Life Balance
We value our team’s time and life outside the office. Our operating hours are 8:00 AM-5:00 PM, Monday-Friday, with minimal after-hours requirements. We encourage all employees to take time-off to refresh and relax.
We can’t wait to see where you take us!
Disclaimer
Please note this job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an employee, as an employee may be asked to perform other duties as required. Employee’s experiencing any issues with their job roles should contact their immediate supervisor.
Job Type: Full-time
Pay: $38,000.00 - $44,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Evansville, IN 47713: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
