Technical Writer - UK Remote
Bullhorn, Inc.
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.
We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
About the role:
Reporting to our Content Development Manager of the Support Team, the Technical Writer will be responsible for providing an amazing customer & employee experience both by leading by example, and providing support for junior team members. You will work closely with numerous departments and subject matter experts to develop our internal and client facing knowledge bases, and expand our offerings to the rest of the business.
By creating clear and concise articles, quick reference guides, and implementing best documentation practices, you will help to maintain an environment that promotes self-service. Your impact on our customer and internal experience will make you a key contributor on the Support Team to improve the customer experience and promote world class support.
A typical day will include:
- Developing client facing articles, such as technical troubleshooting, feature setup, functionality articles, for diverse audiences.
- Researching Salesforce, Jira, and Confluence to verify accuracy of article content.
- Collaborating with leadership, project teams, and subject matter experts to gather information about features, technical troubleshooting, and processes.
- Presenting process, article, or release announcements in team meetings or via other means of communication.
This role is a fit for you if:
- You are comfortable leading documentation project work
- You have experience with Authoring Management Systems such as Madcap Flare
- You pride yourself on your ability to write for different audiences and in accordance with a predetermined style guide and have an interest in creating well designed content that promotes an excellent customer experience
- You are a good listener, can multitask, have excellent time management skills and can work independently and handle ambiguity
- You have experience providing technical documentation to either internal business teams or external clients
- You are detail oriented, enjoy organizing information, and have strong problem solving and analytical skills
What we offer...
Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP- Access to our Discounts and Wellbeing Portal
-Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
- Unlimited Vacation
- Full Access to LinkedIn Learning
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Career development opportunities up/across Bullhorn
Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.
Bullhorn, Inc.
www.bullhorn.com
Boston, United States
Art Papas
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Software Development
1999
