Technical Support Specialist - EMEA Remote
Job description
Who we are and what we do
Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of Deel's success story?
A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.
There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.
RESPONSIBILITIES/DESCRIPTION
Proactively handling escalations, responding to issues in JIRA and product enhancement requests in Deel speed.
Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements
Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers
Collaborating with other internal teams globally and stay in touch until the issue is resolved.
Communicate clear & concise answers to complex technical questions
Decrease the level of basic escalations from frontline teams
Optimize escalation processes to increase the quality and efficiency of operations
REQUIREMENTS:
3+ years of experience diagnosing and troubleshooting technical issues in a startup company/environment
1+ years experience in Customer Support
Basic understanding of Restful APIs
Basic Knowledge of SQL
Working with Atlassian, JIRA and/or Service Desk
Ability to explain complex issues in an easy and understandable manner.
Excellent track of diagnosing and troubleshooting technical issues
Strong attention to detail and analytical skills
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
At Deel, you’ll enjoy:
Computer equipment applicable to your role
Stock grant opportunities
Additional perks and benefits based upon your employment status and country
The ability to choose where you work whether it be your home, the beach, or a WeWork
At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
