Technical Support Specialist

Technical Support Specialist London, England

The Ohub
Full Time London, England 25000 - 30000 GBP ANNUAL Today
Job description

Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further!

Company Overview:

Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future. They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry.

Job Overview:

The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted. The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems.

Here's what you'll be doing:

  • Handling inbound queries from clients
  • Providing exceptional customer service to our clients
  • Demonstrating exceptional attention to detail when communicating with clients
  • Contributing knowledge and understanding of best practices for Customer Support
  • Helping to improve company systems
  • Documenting, tracking, and monitoring tickets/tasks

Here are the skills you'll need:

  • A primary focus on quality
  • Demonstrable experience of delivering with quality within a technical Customer Support Team
  • Excellent interpersonal and communication skills
  • Knowledge of CSS and HTML
  • Excellent working knowledge of up-to-date desktop applications, especially FreshDesk
  • Strong organizational skills and ability to multitask in a small business environment
  • An aptitude for problem-solving and strong attention to detail
  • The ability to work effectively and efficiently in a remote environment

Here are the benefits of this job:

  • The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the future
  • The chance to take on a challenging new role and be involved in the development of the company
  • The ability to work remotely
  • A chance to work in a sector that is constantly pushing the boundaries of what is possible

A career in the PropTech industry is not only exciting and challenging, but it also has the potential to make a real impact on the world. So, if you're ready to take on a new challenge and join a company with a bright future, don't hesitate to apply for this Customer Support Executive role today!

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Schedule:

  • Monday to Friday

Work Location: One location

Technical Support Specialist
The Ohub

Related Jobs

All Related Listed jobs

Store Supervisor (Full time) - Yifang Westfield Stratford
Yifang, Westfield Stratford London, England 23000 GBP ANNUAL Today

Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and

Compliance Engineer
Stryker Belfast, Northern Ireland 22310 - 38648 GBP ANNUAL Today

Plan, develop, implement, document, train, communicate and monitor compliance with international, federal, state, and local product environmental regulations

Junior System Administrator
TRM International London, England 21000 - 40000 GBP ANNUAL Today

Experience of system administration in a Microsoft Active Directory environment. Exposure to the latest technology and software.

Social Media Content Creator
Namecheap Inc Remote Today

You'll excel in creating engaging copy, visuals, and content formats, while adeptly managing campaigns and fostering positive community interactions on social

Psychological Wellbeing Practitioner (North PCN) (Qualified)
NELFT NHS Foundation Trust Romford, England 28407 - 34581 GBP ANNUAL Today

The successful candidate will hold university degree in a subject enabling the post holder to demonstrate psychological mindedness: for example, a degree in