Technical Support Specialist London, England
Job description
Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further!
Company Overview:
Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future. They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry.
Job Overview:
The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted. The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems.
Here's what you'll be doing:
- Handling inbound queries from clients
- Providing exceptional customer service to our clients
- Demonstrating exceptional attention to detail when communicating with clients
- Contributing knowledge and understanding of best practices for Customer Support
- Helping to improve company systems
- Documenting, tracking, and monitoring tickets/tasks
Here are the skills you'll need:
- A primary focus on quality
- Demonstrable experience of delivering with quality within a technical Customer Support Team
- Excellent interpersonal and communication skills
- Knowledge of CSS and HTML
- Excellent working knowledge of up-to-date desktop applications, especially FreshDesk
- Strong organizational skills and ability to multitask in a small business environment
- An aptitude for problem-solving and strong attention to detail
- The ability to work effectively and efficiently in a remote environment
Here are the benefits of this job:
- The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the future
- The chance to take on a challenging new role and be involved in the development of the company
- The ability to work remotely
- A chance to work in a sector that is constantly pushing the boundaries of what is possible
A career in the PropTech industry is not only exciting and challenging, but it also has the potential to make a real impact on the world. So, if you're ready to take on a new challenge and join a company with a bright future, don't hesitate to apply for this Customer Support Executive role today!
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
Work Location: One location
