Technical Support - Quality Belfast, Northern Ireland
Job description
Are you interested in working for a global company where you can work across functions and on a wide-variety of projects? As a member of Stryker's RA/QA team, that is exactly what you will do! Here, we provide our RA/QA team the opportunity to learn new things, as well as endless growth opportunities! If you are interested in working at one of the World’s Best Workplaces, apply now !
Need another reason to apply? Here are 10 reasons to join our Regulatory Affairs/Quality Assurance team: https://www.strykercareersblog.com/post/10-reasons-to-join-strykers-regulatory-affairs-team
Technical Support - Quality
Permanent Position (Day-Shift, On-Site)
Who We Want
Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Goal-oriented developers - Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Customer-oriented achievers - Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
Position Summary
To offer a professional communication link between Stryker and our customer base for all technical support activities. Work as a liaison between customers and internal departments within the organisation to ensure customer satisfaction. Responding with the appropriate action, providing answers, requested documents and replacements where appropriate.
What You Will Do
Act as first point of contact for all technical enquiries and reported product problems.
Maintain the Technical Support and Returns (RPA) systems and records to satisfy customer technical issues, using verbal/printed information, troubleshooting, product assessment, product upgrade and product replacement as appropriate.
Coordinate the expedited handling/investigation of complaint issues and ensure the appropriate handling of returned products related to technical support issues.
Develop and maintain procedures, checklists, and other document tools to support/streamline the technical support function.
Maintain the device tracking system.
Support Field Correction (recall) activities as needed.
Ensure excellent follow-up on all customer-initiated issues.
Processing material through decontamination area.
Maintain systems for the receipt and recording of customer complaints.
Build relationships and fosters teamwork with team members, leadership and individuals within other departments.
Assist in the generation of TSR, Returns trending for TRB.
Assist with activities to improve compliance (regulatory and QMS)
What You Need
Minimum Qualification: Level 3 qualification, or equivalent.
2 years of related experience, ideally within Technical Support in a Customer-Facing role
Familiar in working with Microsoft Office and ERP Systems
Experience in ISO 13485 and regulated industry experience is desirable.
Experience in managing daily workloads, continuous improvement initiatives such as process, quality, customer experience or productivity projects,
Service and solution oriented
Good at networking and communication
Ability to work independently and meet deadlines.
Occasional lifting – up to 30 pounds
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
More information is available at stryker.com
