Technical Support Manager Hereford, England
Job description
Full Job description:
My client based in the Rotherwas Industrial estate in Hereford is looking to recruit for a Technical Support Manager to work within their fast paced office. The client is a world leader in the manufacturing of catering equipment for over the last 60 years.
You will be based in the companies head office and will be responsible for the co-ordination of a nationwide team of sales and service experts, to ensure the smooth delivery, installation and on-going training as standard.
The ideal candidate will be someone who is looking for a change from an engineering field based role into an office based role or a person who is doing a similar role who has a technical based background
Salary:
£30,000 – £40,000 Dependent on experience
Shifts:
Monday to Friday
0800– 1700 – Weekend/Out of hours support rota duties 1 in every 4 weeks, so a degree of flexibility is required
General duties:
- Assistance with the operation and development of internal CRM systems and field operations.
- General administration duties for the Service Support/Desk teams including
- outlook diary management, appointment booking, email, letter writing etc. as and when required.
- Responsibility for organising and providing specific equipment training to service partners.
- You will be expected as part of the role to generation of statistical reports and general duties within the department
- Supporting both the Account Manager and Department Head in the effective management of the companies Key Accounts, whilst also providing first line support for the Service Support & Service Desk across all business areas and daily management of specific key projects.
Benefits:
- Free parking
- 22 days leave rising after 5 years
- Bank holidays off
- 5% annual bonuses based on performance
Experience:
- Candidate must have an engineering background – (Essential)
- F-Gas qualification – (Preferable)
- Come from a refrigeration skillset – (Preferable)
- Team Player
- A can do positive attitude
- Willingness to learn and great drive
- Good Computer Skills
If you are interested in applying, please send your cv and/or covering letter to [email protected] or call 07384 547525 for a confidential discussion.
Re Recruitment is committed to delivering equality opportunities in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
