Technical Support Engineer (Permanent role)

Technical Support Engineer (Permanent role) Leven, Scotland

Total IT Global
Full Time Leven, Scotland 23000 - 27000 GBP ANNUAL Today
Job description

Base Skill Set

  • Good working knowledge of Active Directory
  • Experience providing technical support in a fast paced and constantly changing environment up to executive management level.
  • Excellent customer service and communication skills including providing VIP support
  • Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
  • Advanced knowledge of Microsoft Office suite of applications
  • Support of End User for video conferencing units.
  • Support of mobile devices

Duties & Responsibilities

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

  • Diagnosing and troubleshooting desktop system, printer, and operating problems
  • Consulting and instructing users on hardware and software questions/issues
  • Collaborate with other IT Services Data Center and Network Infrastructure teams
  • Install, maintain and upgrade equipment and its associated infrastructure
  • Runs diagnostic tests to isolate system problems as well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac) software
  • Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
  • Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops

Base Requirements

  • Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
  • Relevant experience in an IT support technician role that including technical support experience in a hybrid Windows and MAC environment –
  • Experience in working with a helpdesk operation, to include Windows and Mac clients
  • Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively with others in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshooting steps and instructions
  • Business professional attire

Job Types: Full-time, Permanent

Salary: £23,000.00-£27,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Technical support: 1 year (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location: One location

Technical Support Engineer (Permanent role)
Total IT Global

www.totalitglobal.com
New Delhi, India
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
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