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technical support engineer Burnaby

Provincial Health Services Authority

Full Time Burnaby 97555 - 67864 CAD ANNUAL Today

Job description

Desktop Technical Architect

PHSA Corporate

Burnaby, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. This is a senior technical position that performs as a key member of the Health Authority (HA) Solution Support Team. The Desktop Technical Architect is responsible for providing integrated technical solutions within the HealthBC steady state environment for VPP. The individual leads and works with key stakeholders including clients, Services Providers, and IMITS technical teams to design, develop, test and govern of a broad array of technical solutions required to support the client’s clinical and business needs. The Desktop Technical Architect coordinates the development and implementation of service architecture, formulating policies and standards related to that architecture and communicating service design to staff as required. The Desktop Technical Architect will commit to and pursue continuous quality improvement according to IT Service Management best practices.

What you’ll do

Provide integrated solutions for critical IMITS applications; and design and provide solutions to core and customized infrastructure components including Active Directory administration; domain settings; generic account strategy; digital certificate delivery; DNS and firewalls; timeouts; AppLocker, etc.
Coordinates service planning for both small and large-scale systems initiatives, working closely with business units, functional area managers, senior IT team and architecture team members to define the goals, objectives and plans that direct systems design and implementation activities. Resolves problems and scheduling conflicts and provides status updates and reports
Research new technologies related to unique clinical / business requirements including enterprise-wide solution strategies (e.g. Kiosks and tracking boards; application and desktop virtualization such as Unidesk, Uniprint, VMWare / VMSphere, Hyperconverge, Nutanix, etc.)
Collaborate with HA Solutions Support Team, APTA Team, IMITS technical teams, Service Providers and external resources to ensure holistic end-to-end delivery of integrated technical solutions to the client. This includes supporting project and change management activities, and implementation of approved solutions and plans in a test environment
Support IT Service Management and daily operations such as problem management, application release, patching, change management, etc.
Support the analysis, design, development, consultation, service planning, and implementation of integrated technical solutions working closely with business units, functional leads, IMTIS technical teams and external resources to fulfill client’s business and clinical needs. Obtain final approval for the technical solution from the HA Solution Support Technical Lead and other internal IMITS teams
Engage clients and maintain ongoing communication as part of fulfilling the role’s core accountabilities, and provide issue resolution support under the direction of HA Solution Support Technical Lead
Support the development of formalized solution and process documentation that add further insight and depth of knowledge to the solution area as well as other supporting documentation including but not limited to technical documentation, technical diagrams, training materials, standard operating procedures, and general communications materials
Support application upgrades and special projects identified by the APTA Lead, HA Solution Support Technical Lead and IMITS Client Services; work with business and technical stakeholders to support the HA Solution Support Technical Lead in the design and implementation of technical solutions
Participate in all required team, governance and client engagement meetings in support of fulfilling the role’s core accountabilities
Adhere to direction, processes and requirements as defined by the HA Solution Support Technical Lead as well as Manager Workplace Technology and Services
Perform other related duties as required

What you bring

Qualifications

A level of education, training and experience equivalent to a degree in information technology or related discipline, one or more certifications in a solution product area such as VMWare or Citrix certification, and seven (7) years of recent related with at least two IT disciplines including technical analysis / systems analysis from an enterprise environment in a large, complex, multi-site organization.

Skills & Knowledge

Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
Extensive experience and knowledge in technical and networking architecture; Active Directory; systems analysis; security; server infrastructure; application development, testing, QA environment; and other platforms for complex enterprise
Experience in designing, testing and implementing co-existence and migration strategies for introducing new workstation infrastructure technologies; and in developing and maintaining related process standards that are effective and relevant to an organization
Supporting the documentation of integrated solutions with emphasis on security, architecture, requirements and technical configurations supported by systems analysis
Ability to comprehend the functions and capabilities of new technologies
Ability to translate clinical and business needs to technical solution requirements
Ability to apply multiple technical solutions to resolve technical issues
Demonstrated initiative with the ability to drive towards goals and attain results
Demonstrated experience in exercising strong communications and interpersonal skills to effectively relate to a diverse group of stakeholders including conveying complex technical concepts in easy to understand terms
Demonstrated experience in collaborating with diverse stakeholders, focusing on clients, and working in a cross-functional environment
Working knowledge of application development, testing, QA environment and other platforms for complex enterprise
Understanding of project management and change management
Excellent demonstrated analytical and technical skills
Knowledge of Architecture Frameworks (e.g. The Open Group Architecture Framework)
Prior healthcare experience

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $67,864 - $97,555 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications will be accepted until position is filled.
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 141329E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

About Provincial Health Services Authority

CEO: Dr. David Byres
Revenue: $2 to $5 billion (USD)
Size: 10000+ Employees
Type: Non-profit Organisation
Website: www.jobs.phsa.ca
Year Founded: 2001

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