technical support engineer Leeds, England
Job description
BUSINESS FUNCTION: Engineering
GRADE: Fleet Level 5T
SALARY: £48,197
ROLE TYPE: On Site
HOURS: 35 per week
Is providing technical assistance and problem-solving in a fast-paced environment ‘Your Thing’?
We are looking for an analytical thinker, with extensive knowledge and experience of rail vehicles, in particular those operated by Northern Trains Ltd. You will be part of the depot technical support team helping provide technical assistance. You must also operate in a safety and time critical environment whilst liaising with contractors and specialist engineers.
At Northern, we play a vital role connecting millions of people to work, leisure and education opportunities.
We operate 2,500 services a day to more than 500 stations across the North of England. But our vision is about more than just train travel. It’s about setting a new standard for customer experiences. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and get stuck in to making our customers’ lives easier. A place that goes out of its way to create incredible opportunities for everyone to grow and be the best we can be every single day.
So, if you’re smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.
About the role:
As a Technical Support Engineer you will report in to the District Technical Co-ordinator but also provide support to the Depot Production teams.
Day to day you would be responsible for investigating technical and safety issues and incidents, production and implementation of documentation in support of maintenance, modifications and special checks and implementation of contracts through the depot warranty system.
A typical working day is from 08.00 – 15.00 Monday to Friday but there is flexibility and travel will be expected to other locations when business needs require. There may be some later or earlier finishes.
If this sounds like your thing, we’d love to hear from you.
Key responsibilities:
This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:
- Progressing and closing Technical Query’s raised from Production
- Monitoring and assisting with Warranty, Material and Component issues
- Leading or assisting the Engineering Function on technical investigations
- Reviewing Safety Related Defects (SRD’s) and National Incident Reports (NIR’s)
- Working with the wider Engineering team to develop and support fleet modifications
- Production and implementation of documentation in support of maintenance
About you:
You will be a strong communicator with excellent analytical skills. Organised, friendly, and confident about talking to and building relationships with all sorts of people.
We’re also looking for the following:
- IT literacy
- Engineering qualifications to HNC/HND standard essential.
- NEBOSH Certificate or working towards essential.
- Experience of safety, quality and technical product audits and audit techniques.
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
- Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Holiday Purchase Scheme - if you join us at Manager or Executive level or above, you can use your salary to buy up to 5 additional days of annual leave each year.
You can find out more here
Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
